As your dedicated Vacation Specialist, we are here to keep you informed on the latest health and safety protocols. We're working closely with cruise lines, destinations and resorts to ensure you and your family are safe while on your next vacation.

RIU Hotels & Resorts has been working for several weeks to create health and safety protocols that will serve to guide operations in the hotels going forward. These protocols have been created by RIU professionals in collaboration with Preverisk Group, an international consultancy specializing in health and safety advice, auditing and training in the tourist industry.

Here are some of the protocols RIU is implementing:

• Limitation to hotel occupancy of 50 or 60% (or the local restrictions, if lower)
• Checking guests' temperature on arrival.
• The gradual implementation of web check-in to reduce handling physical documents as much as possible.
• The installation of safety screens at reception desks.
• Disinfecting work stations and equipment at the end of every day.
• Restaurants' seating capacity will be reduced.
• Pools will have capacity limits, there will be safe distances between lounge chairs and umbrellas.
• The frequency of cleaning the pool and jacuzzi areas will be increased, and water disinfectant products that are appropriate to the current situation will be used.

Staff training is an essential part of these protocols, as it ensures that all employees know what they need to know in order to act appropriately in every task they undertake in their role.

In these uncertain times, RIU wants to offer you all the safety and peace of mind.

Contact your Vacation Specialist to book your RIU vacation!