Adventures By Disney - FAQs

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Overview What's Included Destinations: Asia, Africa & Australia Australia China Egypt South Africa Central & South America Costa Rica Ecuador and Galapagos Island Peru Europe England & France Germany Ireland European Alps Italy Bella Italia Italy Viva Italia North America Alaska American Southwest Mid-Atlantic States Southern California US/SW Canada FAQs	FAQs Select from the following General Adventures by Disney and destination-specific FAQs to learn more. General Adventures by Disney FAQs Alaska Family Vacation Alpine Family Vacation Grand Canyon Family Vacation Australia Family Vacation China Family Vacation, 12-Night Ecuador and Galapagos Islands Family Vacation England and France Family Vacation Germany Family Vacation Glacier National Park and Canadian Rockies Hollywood Family Vacation Ireland Family Vacation Italy Family Vacation Mid-Atlantic Family Vacation Peru Family Vacation South Africa Family Vacation Wyoming Family Vacation General Adventures by Disney FAQs 1) How do I make my reservation? Call your Travel Agent at 1-800-CRUISE-1. When you make your reservation, a deposit of US$300 per person is required, and the remainder of the payment is due 90 days prior to your departure date. Back to Top 2) What is included in the cost of the land package? Included in your Adventures by Disney vacation are: • The services of two Adventure Guides • Accommodations • Local experts • Scheduled meals, activities, and entertainment* • National & Regional Park entrance fees (where applicable) • Luggage service • Transportation within your adventure* • Transfers are only available from the specified arrival and departure airport/train station for each departure* • Gratuities for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for meals included in the adventure • Taxes, including airport departure taxes (where applicable) * As specified in each adventure's Daily Itinerary and destination-specific FAQs Back to Top 3) What is not included in the cost of the land package? • Transportation between residence and airport from which you are departing • Round-trip air (or other) transportation between home airport and vacation destination • Arrival/Departure transfers to/from airports and hotels, train stations, or other locations not specifically described for each departure* • Meals, activities and transportation not specifically set forth in the applicable itinerary • Gratuities for Adventure Guides • Customs and immigration fees • Passport and visa fees • Travel protection insurance • Baggage fees, excess baggage fees, and other airport/airline fees • Laundry, telephone, alcohol (unless noted as included), and all other items of a personal nature • Additional taxes may apply which are not included in the vacation package * As specified in each adventure's itinerary and destination-specific FAQs Back to Top 4) Can Adventures by Disney help me reserve an extra night before or after the adventure dates? If you wish, we can reserve an extra night either before or after most adventures at the first and last hotel included in your adventure, subject to availability. If available, this allows you to stay in the same room as on your adventure. For early arrivals or extended stays purchased through Adventures by Disney Travel Services, a transfer from/to the specified airports for the adventure will be provided; however, transfers are provided only for extended stays purchased though us. Please refer to the destination-specific FAQs and Trip Tips for each itinerary or contact a Concierge Agent for more information and exact availability on your adventure's departure date. Our special rates for these additional nights are subject to availability and are only available if booked through Adventures by Disney Travel Services in conjunction with a land package and cannot be combined with any other offer. Back to Top 5) What if I need to cancel my reservation? Cancellations can be made by telephone or in writing. The time of cancellation will be the date upon which Adventures by Disney Travel Services receives notice from you. If you fail to execute and return the Adventure Travel Agreement to us no later than 14 calendar days after booking, it will be deemed a cancellation by you. We strongly advise that you not make any non-cancelable commitments within 14 calendar days after booking. If you make changes to the vacation commencement date or chosen vacation, it will be deemed a cancellation by you. If you cancel, amounts paid, minus cancellation fees and nonrefundable amounts, will be promptly refunded. Regardless of when you book, your deposit of US$300 is refundable for 14 calendar days after original booking. You must notify us if you decide to cancel within this 14 calendar day period. If you cancel after this period, the following cancellation fees, calculated in calendar days prior to vacation start date, and irrespective of resale by us: 90 days or more: US$300 per person; 60-89 days: 25% of the land package price; 30-59 days: 50% of the land package price; 0-29 days: 100% of the land package price. No refunds will be made in the event of interruption or cancellation by you after the vacation start date. The cancellation terms above apply only to the land package price and exclude, among other things, cancellation charges from air carriers. It is strongly recommended that you purchase the Adventures by Disney Vacation Protection Plan as a precaution. Please ask a Concierge Agent for details. Back to Top 6) What if Adventures by Disney Cancels my Adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top 7) Is trip cancellation insurance available? Yes. We strongly recommend the purchase of Adventures by Disney Vacation Protection Plan. Generally speaking, the Plan provides insurance coverage for trip cancellation due to medical reasons and interruption, baggage protection and delay, travel accidents and delay, and emergency medical and dental services and associated transportation. The Plan is automatically included in all reservations, but you may elect to decline coverage. If you purchase and pay for the Plan in full within 14 calendar days of making your reservation, certain pre-existing medical conditions may also be covered; however, if you purchase and pay in full for the Plan more than 14 calendar days after making your reservation (but no later than the final payment due date) pre-existing medical conditions will not be covered. Conditions and restrictions apply. Please contact a Concierge Agent for more information or to request a copy of the Plan policy. Back to Top 8) Can a Concierge Agent book my flight? Air transportation can be purchased from Adventures by Disney to and from your home airport in accordance with the scheduled vacation dates and to coordinate with your adventure itinerary. As an added benefit, some flights offered through us do not need to be paid for immediately, unlike most published fares. Please note that our Concierge Agents can only take domestic US flight reservations. Contact a Concierge Agent for details. Canadian consumers should book through their local travel agent. Back to Top 9) I prefer to book my flights on my own. Are there any guidelines I need to be made aware of? Yes. Before reserving your flights, please refer to your reservation confirmation or the Adventures by Disney website for flight guidelines. Adventures by Disney is not responsible for airline change fees, extra fees incurred or for missed activities due to flights which are booked outside of the established guidelines. If you did not purchase air travel through us, you are solely responsible for notifying us of flight changes affecting your arrival or we will not be able to meet you at the specified arrival airport. Please contact a Concierge Agent prior to purchasing your airline tickets if you have any questions. Back to Top 10) Is there a minimum age for travelers? Please refer to the other destination-specific FAQs for eligibility ages for each itinerary, as well as recommended minimum ages which are based on several factors; however, some activities within a vacation may have weight/height restrictions and/or different minimum ages than our overall minimum eligibility age or recommended minimum age. Please contact a Concierge Agent for details. All children under age 18 must be accompanied by a parent or legal guardian who is 18 years or older in the same room. Adventures identified as 'Adult Only' are restricted to Guests 18 years and older. Back to Top 11) Are there age, height, weight or other restrictions for certain activities? Yes, certain activities (for example, horseback-riding and ziplining) have an age, height, weight or other restrictions. In many of these instances, an alternate activity will be provided. Please see Daily Itinerary and destination-specific FAQs or contact a Concierge Agent for further details. Please see Daily Itinerary and destination-specific FAQs or contact a Concierge Agent for further details. Back to Top 12) Do I need to know the language native to the destination? While it is a nice gesture to greet local people in their native language, it is not essential as our Adventure Guides and/or local experts will normally be able to assist you. All adventures are conducted in English. Back to Top 13) Are Adventure by Disney vacations appropriate for Guests with disabilities? Certain activities on select itineraries will present challenges that may not be suitable for Guests with disabilities or special needs. Many adventures involve considerable walking, and depending on the destination, may include walking on uneven sidewalks and streets, narrow passages, and steep stairs and inclines. Adventures by Disney strongly recommends that Guests requiring assistance be accompanied by a companion who is capable of, and totally responsible for, providing assistance. Neither Adventures by Disney nor our Suppliers may physically lift or assist Guests onto transportation vehicles or otherwise. Please contact a Concierge Agent to discuss your specific needs. Back to Top 14) Are there luggage restrictions? Our recommendation? Pack lightly. Many guests find they pack too many clothes and personal items. Each guest is restricted to one checked bag and, one personal item plus one small bag per ticketed person, as specified by your air carrier. With frequent security changes, we recommend that you check with your air carrier as well as the Transportation Security Administration's (TSA) website www.tsa.gov for current restrictions Back to Top 15) What documentation will I receive in advance of my vacation? •A reservation confirmation packet will be mailed shortly after you book your Adventures by Disney vacation. •An acknowledgement upon receipt of your final payment. •Final travel planning documents will be mailed approximately 45 days before your trip start date. These documents will include the detailed itinerary of your vacation, as well as information to help you prepare for your vacation. Back to Top 16) What can I expect the hotel rooms on my adventure to be like? Hotel rooms vary from country to country as well as from hotel to hotel within an adventure. Most hotel rooms outside of the United States tend to be smaller than the U.S. standard. In many locations, amenities such as irons and ironing boards, coffee makers, and alarm clocks are either not allowed due to local laws or are simply not standard. Air conditioning systems in international hotels rooms are generally not as robust as those in the U.S. While we seek to choose hotels that will feel the most familiar to you, this is not always possible. Standard rooms in most European hotels are comprised of two standard-sized double beds (or a king upon request); queen-sized beds are generally not available. In many European hotels, local codes prohibit four-person occupancy in one standard-size room. We regret that it is not possible to upgrade accommodations included in the land package. Please call a Concierge Agent for detailed information or see "Note on accommodations" in the Rates & Dates section for each itinerary. Back to Top 17) Are passports, visas, or other documentation required for international travel? Depending on your country of origin and your vacation destination, passports and/or visas may be required. U.S. citizens need a passport valid for international travel and a visa is required for travel to China and Australia. For China, all visitors are required to obtain a Tourist "L" Visa • A Tourist Visa can be obtained by contacting the nearest Chinese Embassy (Washington D.C.) or Consulate (Chicago, Houston, Los Angeles, New York and San Francisco). • Visa applications typically take 3 to 5 working days to process. It varies, but typically your visit must begin within 90 days of the date of issue. Visas are generally valid for between 1 and 3 months of travel. You may need to provide travel documents (tickets or travel confirmation) confirming return or onward travel. For Australia, you may obtain your visa on the Internet, using the Australian government's Electronic Travel Authority (ETA). Apply for a Visitor ETA, which is an electronic visa that takes the place of a stamp in your passport. To apply online, visit www.eta.immi.gov.au. You may also request your travel agent or airline agent to apply for the ETA on your behalf when you book your plane ticket. It is your sole responsibility to be sure you have the correct documentation for all travel. Allow sufficient time to have your application processed if you are applying for a new passport or renewing an expired passport. U.S. citizens refer to www.state.gov or the applicable foreign consulate for further details. Back to Top 18) Do I need special documentation to travel with Children? Some countries on Adventures by Disney vacations have specific entry requirements for children under 17 who are traveling internationally without both parents. Usually, a notarized letter, signed by the parent or parents not traveling with the child and stating the child's name, adult guardian's name, itinerary, dates of travel, and flight information, is required. To ensure smooth travel, Adventures by Disney requires all travelers to comply with the regulations for the country you are visiting. This information is available from each country's consulate. Adventures by Disney is not responsible for the disruption of travel caused by improper documentation for any travelers, including children traveling without both parents. For specific documentation requirements, U.S. residents, consult www.state.gov or the applicable foreign consulate. Non-U.S. citizens, please check with your consulate. Please also see the destination-specific FAQs or contact a Concierge Agent for more information. Back to Top 19) Do I need vaccinations to travel internationally? In general, U.S. citizens traveling from the United States do not require vaccinations to travel to any of Adventures by Disney destinations. For the Adventures by Disney vacation to China and Germany, for U.S. citizens arriving from an area that might be infected with Yellow Fever, an International Certificate of Vaccination for Yellow Fever is required within 5 days -- otherwise no vaccinations are required for U.S. citizens. If you are not a U.S. citizen, please check your local requirements for vaccinations for travel. If you extend your vacation on any of our adventures, you are advised to consult www.cdc.gov or your physician for vaccinations or other medical precautions. Back to Top 20) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 21) What type of meals are served on an Adventures by Disney trip? Typically, breakfast is served buffet style. Dinners and lunches usually include fish, meat, and pasta or rice entrées, vegetables along with salad, cheese, desserts and fruit. Given the nature of group travel, we regret that á la carte menu choices are usually not available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to offer you and your family a bit of time to enjoy meals amongst yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in locations where you will have plenty of options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 22) How can I provide feedback about my Adventure? We are interested in your thoughts and opinions about your experience, and invite you to share them with us. In your confirmation packet, you will receive a form that offers you an opportunity to provide us with your email address so we can email you a link to a survey conducted via our partners at Walt Disney World Research. If you complete the form and provide us with your email address, you will receive this link to a survey shortly after returning home from your adventure. Your responses to this survey are confidential and will be used for internal Adventures by Disney research purposes only. Your feedback is very important to us so that we can continue to provide magical vacation experiences for our Guests. Back to Top 23) How do I find a trip that is right for me? Please review the itinerary information, activity level and accommodation details as well as destination-specific FAQs for any itinerary you are considering or call a Concierge Agent for more information. You and your traveling party have the responsibility to select a trip appropriate to your abilities and interests. By sending us a deposit, you represent and certify that you and all members of your traveling party: (i) have selected a vacation that is appropriate to your abilities and interests; and (ii) are free from any physical condition or disability that would create a hazard for you, the Adventure Guides or other Guests. Please also consult your doctor. Back to Top 24) What is the smoking policy? All Adventures by Disney vacations are non-smoking. However, there will be opportunities for stops and ample on-your-own time, allowing you the opportunity to smoke if you wish. We ask that smokers be considerate of the non-smokers around you. Requests for smoking/non-smoking rooms cannot be guaranteed. Please note that due to either local laws or historic preservation codes, many itineraries include hotels that are non-smoking in all rooms as well as public spaces. Back to Top 25) Are there cultural differences I should expect when traveling outside the U.S.? Yes! Cultural differences vary from country to country and regionally within each country. While your Adventure Guides will assist in engaging you and your family in some of the more banal differences such as drinking coffee after dessert, or calling everyone your mate in Australia, following is a list that may be more material in making your destination choice. Please be cognizant of cultural differences that include but are not limited to: -Late-night adult content is often on some television stations -Topless sunbathing is quite common in Europe-especially in Mediterranean countries -Public advertising (television, billboards, street posters) may include nudity -English is not necessarily as widely spoken as some would believe. While most front-desk hotel staff speak English, restaurant servers, drivers, and porters will often speak limited English. Generally, English is more widely spoken in the more heavily-tourist locales. Regardless, your Adventure Guides and local experts can assist in most situations. Back to Top 26) Are tips included? Adventures by Disney has taken care of certain tips and gratuities for all included meals and activities such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. However, when dining on your own at a restaurant in a foreign country, a gratuity is usually included in the bill. If you feel you have received exceptional service, you may leave an additional gratuity - many choose to simply "round up". If you have any questions, your Adventures Guides should be able to assist you. Gratuities for your Adventures Guides are not included and are customarily given at your discretion. If you feel that your Adventure Guides have provided excellent service, we suggest the following gratuity: Per Guest/Per Adventure guide/Per Day - $6-$9 USD. For example: -For a 7-day adventure, the Adventure Guide gratuity per guest, per Adventure Guide: $42-$63 USD. -For a family of 4 for a 7-day adventure: $168-$252 USD per Adventure Guide. For 2 Guides, this is a total of: $336-$504 USD. Adventure Guides accept local currency, U.S. dollars, and travelers' checks. Back to Top Alaska Vacation FAQ Alaska Family Vacation 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) What airport do I fly into and out of? 4) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 5) Can I extend my vacation beyond the Adventures by Disney itinerary? 6) How will our group travel between destinations? 7) What is the climate like? 8) How strenuous are the activities? 9) What ages are appropriate for this adventure? 10) What types of meals are served on this Adventures by Disney Trip? 11) Is alcohol included with meals? 12) Can you accommodate special dietary needs? 13) Is this itinerary appropriate for travelers with special needs? 14) Are tips included? 15) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? Please call 1-800-CRUISE-1 to speak to a Concierge Agent.. Back to Top 2) Do I need a passport, visa or other documents? U.S. Guests 18 and over are required to present valid and unexpired government-issued photo identification (i.e., driver's license or passport) for air travel, and it may be necessary to present identification at other times during the trip. In addition, Guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U.S. citizen, please check with the U.S Department of State at www.state.gov/travelandbusiness for information on documentation requirements. Back to Top 3) What airport do I fly into and out of? ARRIVAL: We will pick you up from Fairbanks International Airport (FAI) on your arrival day. Your flight should arrive no earlier than 10:00 a.m. DEPARTURE: At the end of the adventure, you will fly out of Anchorage Ted Stevens International Airport (ANC). Your flight should leave no earlier than 6:00 a.m. and no later than 4:00 p.m. Back to Top 4) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. Transfers are included from the Fairbanks International Airport (FAI) in Fairbanks, Alaska to the Sophie Station Hotel. On your departure day, transfers are available from The Hotel Alyeska to the Ted Stevens International Airport (ANC) in Anchorage. Back to Top 5) Can I extend my vacation beyond the Adventures by Disney itinerary? Yes, you may stay extra days before or after our itinerary. Extended-night stays in Fairbanks, Girdwood or Anchorage may be available at special rates if booked through Adventures by Disney Travel Services, Inc. in conjunction with a land package and cannot be combined with any other offer. Please contact a Concierge Agent for further information. Back to Top 6) How will our group travel between destinations? During the adventure, transportation is provided by a private motor coach. Back to Top 7) What is the climate like? During the summer months of June through September, the weather in Alaska is warm and pleasant, with temperatures between 60-80 degrees Fahrenheit (16-27 degrees Celsius), and nighttime temperature at around 45 degrees Fahrenheit (7 degrees Celsius). Occasionally Fairbanks and Denali may have highs above 90 degrees Fahrenheit (32 degrees Celsius). Rain is always a possibility, particularly in the Kenai Peninsula region, but generally the weather is sunny and warm this time of year. Back to Top 8) How strenuous are the activities? While this adventure is not considered physically strenuous, most days will include some walking. Guests should feel comfortable spending time exploring the outdoors. This adventure includes a hike in Denali National Park with a steady uphill ascent (and downhill descent) of approximately 250 feet (61 meters) on a surface of smooth stone, dirt and gravel. As an alternative to the hike, Guests can spend time at the Denali National Park Visitor's Center instead. Temperatures may be warm and, at times, under exposed terrain, so be prepared with cool clothes, hats and water. While in Girdwood, the itinerary includes a gentle float trip activity (Class 1). While nearly all of the trip's featured activities are gentle if examined separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 9) What ages are appropriate for this adventure? While we welcome children ages 4 and up at the time of travel on our Taming The Final Frontier trip, we recommend that children be at least 6 years old at the time of travel. This recommendation is based on several factors, such as extended hours of daily activity programming, potential for extreme temperatures in the summer months and amount of physical activity (e.g., walking, hiking, rafting). Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your kids. Back to Top 10) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is buffet style. Dinners and lunches usually include fish, meat, and pasta or rice entrées; vegetables and salad; and desserts and fruit. Some meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices may not always be available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to offer you and your family a bit of time to enjoy meals amongst yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in towns or cities where you will have plenty of options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 11) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals; however, you may purchase them at your own expense. Back to Top 12) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 13) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and solely responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact a Concierge Agent to discuss your needs. Back to Top 14) Are tips included? Adventures by Disney has taken care of certain tips and gratuities for all included meals and activities such as tips for porters, housekeepers, drivers, activity providers, local experts and dining room staff for included meals. Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure guide/Per Day - $6-$9 USD. For example: • For an 8-day adventure, the Adventure Guide gratuity per Guest, per Adventure Guide: $48-$72 USD. • For a family of 4 for an 8-day adventure: $192-$288 USD per Adventure Guide. For 2 Guides, this is a total of: $384-$576 USD. Adventure Guides accept cash and travelers' checks. Back to Top 15) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top Alpine Vacation FAQ Alpine Family Vacation 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) Do I need vaccinations to travel to this country? 4) What airport do I fly into and out of? 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 6) Can I extend my vacation beyond the Adventures by Disney itinerary? 7) How will our group travel between destinations? 8) What is the climate like? 9) How strenuous are the activities? 10) What ages are appropriate for this adventure? 11) What types of meals are served on this Adventures by Disney Trip? 12) Is alcohol included with meals? 13) Can you accommodate special dietary needs? 14) Is this itinerary appropriate for travelers with special needs? 15) What is the language and currency of this destination? 16) Are tips included? 17) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? To book your vacation, please call your Travel Agent at 1-800-CRUISE-1. Back to Top 2) Do I need a passport, visa or other documents? If you are a U.S. citizen, you will need a valid passport to enter Italy and Switzerland and return to the United States. Your passport must be valid six months beyond your intended stay and have 1-2 blank pages remaining. Allow yourself sufficient time to have your application processed if you are applying for a new passport or renewing an expired passport. Refer to www.state.gov for further details. In addition, Guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U.S. citizen, please check with the Italian Embassy (www.ambwashingtondc.esteri.it/Ambasciata_Washington) and the Swiss Embassy (www.swissemb.org for information on documentation requirements. Passport Services You can apply for a passport through CIBT, Inc., a third party travel document company servicing the travel industry (not affiliated with the Walt Disney Company). For more information or call CIBT at (800) 406-1523. PLEASE NOTE: ADDITIONAL CHARGES WILL APPLY FOR TELEPHONE CALLS made to access CIBT specialists. Back to Top 3) Do I need vaccinations to travel to this country? If you are a U.S. citizen, you do not need vaccinations to travel to Italy or Switzerland. If you are not a U.S. citizen, please check your local requirements on vaccinations for travel to Italy and Switzerland. Back to Top 4) What airport do I fly into and out of? ARRIVAL: You will fly into Malpensa Airport (MXP) in Milan on your arrival day. Your flight should arrive prior to 2:30 p.m. DEPARTURE: At the end of the adventure, you will fly out of Zurich Airport (ZRH) for your return flight home. You can depart anytime after 10:00 a.m. Back to Top 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For the Alpine Magic trip, transfers are included from Malpensa International Airport (MXP) in Milan to the Regina Palace Hotel on your arrival day. On your departure day, transfers are included from the Waldstaetterhof Hotel or the Schloss Hotel to the Zurich Airport (ZRH). Back to Top 6) Can I extend my vacation beyond the Adventures by Disney itinerary? Yes, you may stay in Italy before or Switzerland after our itinerary. Extended stays are available at special rates if booked through Adventures by Disney Travel Services, Inc. in conjunction with a land package and cannot be combined with any other offer. Please contact a Concierge Agent for further information. Back to Top 7) How will our group travel between destinations? Your group will travel by motor coach between destinations in Italy and Switzerland. In Switzerland you will travel by train to the town of Zermatt, where no cars are allowed. Back to Top 8) What is the climate like? Italy: The climate of Milan/Stresa area is Mediterranean and the weather may vary. Summers can be hot and humid during the day, with temperatures rising above 86 degrees Fahrenheit (30 degrees Celsius) during August. April - October: Average temps between 70-80 degrees Fahrenheit (21-27 degrees Celsius) during the day and 50-60 degrees Fahrenheit (10-16 degrees Celsius) at night. July - September: hot and humid during the day. Evenings are cool so bring a sweater. Switzerland: The temperatures may vary, so be prepared for warm or cool weather. Summer is generally warm to hot lasting from about June to September. July - August: Average daytime temp between 60-86 degrees Fahrenheit (16-30 degrees Celsius). April - October: Average daytime temp between 46 - 59 degrees Fahrenheit (8-15 degrees Celsius). Depending on the altitude, the temperature range may vary. The wettest time of year is from June to August. Back to Top 9) How strenuous are the activities? While in Switzerland, the altitude ranges from 5,276 feet (1,608 meters) above sea level to just over 10,000 feet (3,048 meters) above sea level. Most of the trip occurs at 5,000 feet. However, the altitude rises as high as 7,500 feet for a short coach ride on the Simplon Pass. The trip includes a canopy zip lining experience (size restrictions apply) and a gentle bike ride on a paved path. While nearly all of the trip's featured activities are gentle if enjoyed separately, the full range of activities requires a moderate amount of stamina in order to get the most out of your vacation. Back to Top 10) What ages are appropriate for this adventure? While we welcome children ages 4 and up on our Alpine Magic trip, we recommend that children be at least 6 years old at the time of travel. This is based on several factors, such as flight time and jet lag, time zone differences in the destination, duration of the vacation, extended hours of daily activity programming, number of internal transports between experiences, potential for extreme temperatures in the summer months, and amount of physical activity (e.g., walking, biking, and zip lining). Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your kids. Back to Top 11) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served each morning in buffet style and offers a variety of dishes. Dinners and lunches usually include fish, meat, and pasta or rice entrées; vegetables and salad; and desserts and fruit. Some included meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices may not always be available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to allow you and your family time to enjoy meals by yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in locations where you have many dining options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 12) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 13) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 14) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of, and solely responsible for, providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact a Concierge Agent to discuss your needs. Back to Top 15) What is the language and currency of this destination? While the primary language of Italy is Italian and the primary language of central Switzerland is German, most people from both countries speak some English. The unit of currency in Italy is the Euro (EUR), and the Swiss Franc (CHF) is used in Switzerland. U.S. dollars are not accepted at hotels, shops, or restaurants, but ATM machines are available in most places along your adventure to obtain cash in the local currency. Most hotels and restaurants accept major credit cards or debit cards. Your Adventure Guide can help you with any currency issues or language barriers. Back to Top 16) Are tips included? Adventures by Disney has pre-paid certain tips and gratuities for all included meals and activities such as tips for porters, housekeepers, drivers, activity providers, local experts and dining room staff for included meals. On Your Own Dining Gratuities: When eating at a restaurant, a gratuity is usually included in the bill. If you feel you have received exceptional service, you may leave an additional gratuity. Many choose to simply "round up." Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure guide/Per Day - $6-$9 USD. For example: • For a 9-day adventure, the Adventure Guide gratuity per Guest, per Adventure Guide: $54-$81 USD. • For a family of 4 for a 9-day adventure: $216-$324 USD per Adventure Guide. For 2 Guides, this is a total of: $432-$648 USD. Adventure Guides accept local currency and U.S. dollars Back to Top 17) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top Grand Canyon Vacation FAQ Grand Canyon Family Vacation 1) Do I need a passport, visa or other documents? 2) What airport do I fly into and out of? 3) How do I book my Adventures by Disney vacation? 4) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 5) Can I extend my vacation beyond the Adventures by Disney itinerary? 6) How will our group travel between destinations? 7) What is the climate like? 8) How strenuous are the activities? 9) What ages are appropriate for this adventure? 10) Is alcohol included with meals? 11) Can you accommodate special dietary needs? 12) Is this itinerary appropriate for travelers with special needs? 13) Are tips included? 14) What if Adventures by Disney cancels the adventure prior to departure? 15) What types of meals are served on this Adventures by Disney Trip? 1) Do I need a passport, visa or other documents? U.S. Guests 18 and over are required to present valid and unexpired government-issued photo identification (i.e., driver's license or passport) for air travel, and it may be necessary to present identification at other times during the trip. In addition, Guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U.S. citizen, please check with the U.S Department of State at www.state.gov/travelandbusiness for information on documentation requirements. Back to Top 2) What airport do I fly into and out of? ARRIVAL: We will pick you up from Phoenix International Airport (PHX) upon your arrival. Your flight should arrive no later than 12:00 p.m. DEPARTURE: On the final day of the itinerary, we will transfer you to Walker Field Airport (GJT) in Grand Junction, Colorado. Your flight should leave no earlier than 11:00 a.m. Back to Top 3) How do I book my Adventures by Disney vacation? To book your vacation, please call your Travel Agent at 1-800-CRUISE-1. Back to Top 4) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For the Southwest Splendors trip, there is one group transfer that is included from the Sky Harbor International Airport (PHX) in Phoenix to the Amara Resort and Spa in Sedona (2-hour drive to Sedona). On your departure day, one group transfer is available from the Red Cliffs Lodge to the Walker Field Airport (GJT) in Grand Junction, Colorado. Back to Top 5) Can I extend my vacation beyond the Adventures by Disney itinerary? Adventures by Disney Travel Services, Inc. does not offer pre/post stays for this trip, please contact a Concierge Agent should you have further questions. Back to Top 6) How will our group travel between destinations? During the adventure, transportation is provided by a motor coach. Back to Top 7) What is the climate like? May, June & September: mostly clear and warm but one or two days of cool rain possible; day temps range mid-70s to high 80s. July & August: mostly clear warm, occasionally very hot, with occasional afternoon thunderstorms that are typically short but fierce (hard rain, strong gusts); day temps range from high 70s to low triple-digits (but tend to be in low-80s to mid-90s). Back to Top 8) How strenuous are the activities? While this adventure is not considered physically strenuous, most days will include one or more hours of walking and Guests should feel comfortable spending time exploring the outdoors. While in Moab, the itinerary includes a gentle (Classes I-II) river rafting activity. The hike in Arches National Park consists of a steady uphill ascent with an approximate 500' elevation gain (and loss on the descent) on a surface of smooth stone, dirt and gravel. As an alternative to the hike, a motor coach excursion in Arches National Park is available. Temperatures may be hot and, at times, under exposed terrain, so wear cool clothing and a hat, and drink plenty of water. While nearly all of the trip's featured activities are gentle if examined separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 9) What ages are appropriate for this adventure? While we welcome children ages 4 and up at the time of travel to discover the stories of the world with us, we recommend that children be at least 6 years old at the time of travel on our Southwest Splendors trip. This is based on several factors, such as high altitude at destination, duration of the vacation, extended hours of daily activity programming, potential for extreme temperatures in the summer months, and amount of physical activity (e.g., hiking, rafting, jeep off/road tours) involved. Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your kids. Back to Top 10) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 11) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 12) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact a Concierge Agent to discuss your needs. Back to Top 13) Are tips included? Adventures by Disney has pre-paid certain tips and gratuities for you such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure guide/Per Day: $6 -$9 USD. For example: • For an 8-day adventure, the Adventure Guide gratuity per guest, per Adventure Guide: $48-$72 USD. • For a family of 4 for an 8-day adventure: $192-$288 USD per Adventure Guide. For 2 Guides, this is a total of: $384-$576 USD. Adventure Guides accept cash or travelers checks. Back to Top 14) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top 15) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served each morning in buffet style and offers a variety of dishes. Dinners and lunches usually include fish, meat, and pasta or rice entrées; vegetables and salad; and desserts and fruit. Some included meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices may not always be available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to allow you and your family time to enjoy meals by yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in locations where you have many dining options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top Australia Vacation FAQ Australia Family Vacation 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) Do I need vaccinations to travel to this country? 4) What airport do I fly into and out of? 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 6) Can I extend my vacation beyond the Adventures by Disney itinerary? 7) How will our group travel between destinations? 8) What is the climate like? 9) How strenuous are the activities? 10) My family is interested in climbing the Sydney Bridge, is it possible on our itinerary? 11) What ages are appropriate for this adventure? 12) What types of meals are served on this Adventures by Disney Trip? 13) Is alcohol included with meals? 14) Can you accommodate special dietary needs? 15) Is this itinerary appropriate for travelers with special needs? 16) What is the language and currency of this destination? 17) Are tips included? 18) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? Please call 1-800-CRUISE-1 to speak to a Concierge Agent. Back to Top 2) Do I need a passport, visa or other documents? If you are a U.S. citizen, you will need a valid passport to enter Australia and return to the United States. Your passport must be valid six months beyond your intended stay and have 1-2 blank pages remaining. Allow yourself sufficient time to have your application processed if you are applying for a new passport or renewing an expired passport – refer to www.state.gov for further details. As a short-term visitor you can get your visa on the Internet, using the Australian government's Electronic Travel Authority (ETA). Apply for a Visitor ETA, which is an electronic visa that takes the place of a stamp in your passport. To apply online, visit www.eta.immi.gov.au. You can also have your travel agent or airline apply for the ETA when you book your plane ticket. In addition, Guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U. S. citizen, please check with the Australian Embassy or Consulate at www.austemb.org for information on documentation requirements. Passport Services You can apply for a passport through CIBT, Inc., a third party travel document company servicing the travel industry (not affiliated with the Walt Disney Company). Click here for more information or call CIBT at (800) 406-1523. Be sure to mention Adventures by Disney, account #55134, for special pricing options. PLEASE NOTE: ADDITIONAL CHARGES WILL APPLY FOR TELEPHONE CALLS made to access CIBT specialists. Back to Top 3) Do I need vaccinations to travel to this country? If you are coming from the U.S., you do not need any special vaccinations to travel to Australia. Back to Top 4) What airport do I fly into and out of? ARRIVAL: On this itinerary, we will pick you up at Cairns International Airport (CNS) in Queensland on your arrival day. Your flight should arrive no later than 2:00 p.m. DEPARTURE: At the end of your adventure, we will transfer you to Sydney International Airport (SYD) for your return flight home. You can depart at anytime. Back to Top 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For Australia, transfers are included from the Cairns International Airport (CNS) in Cairns, N. Queensland to the Sea Temple Resort & Spa on your arrival day. On your departure day, transfers are available from The Grace Hotel to the Sydney Airport (SYD). Back to Top 6) Can I extend my vacation beyond the Adventures by Disney itinerary? Yes, you may stay in Australia before or after our itinerary. Pre- and post-night stays in Palm Cove and Sydney are available at special rates if booked through Adventures by Disney Travel Services, Inc. in conjunction with a land package and cannot be combined with any other offer. Please contact a Concierge Agent for further information. Back to Top 7) How will our group travel between destinations? You will travel between Queensland, Ayers Rock and Sydney by commercial airplane flights. Travel from your hotels to sites within the region will be by motor coach. Back to Top 8) What is the climate like? Summer in the United States is winter in Australia. Basically, Australia's seasons are the opposite of the northern hemisphere - summer officially starts in December and winter in June. December - March (Australia's Summer) • N. Queensland: an average of 75°F. "Wet Season" – Common to have a warm downpour of rain for a few hours • Ayers Rock: an average of 100°F. Sporadic storms can roll in suddenly. • Sydney: an average of 79°F during the day and 65°F at night May-August (Australia's Winter) • N. Queensland: an average of 75°F. Sporadic rain, however not as much as in the wet season • Ayers Rock: an average of 65°F during the day and 40s at night • Sydney: an average of 65°F during the day and 45°F at night Back to Top 9) How strenuous are the activities? This is an active trip with most activities being easy to moderate. Some of the hiking opportunities include a 30-minute walk through the rainforest and hiking around parts of the base of Ayer's Rock and the Mala Gorge at the Olgas. These hikes are all on unpaved trails and uneven terrain with minimal uphill. Temperatures may be hot, particularly in the desert, so be prepared with cool clothes, hats and water. You will also have the opportunity to swim, snorkel on the Great Barrier Reef, ride a bike through Sydney (minimal traffic) and explore diverse areas by foot. While nearly all of the trip's featured activities are gentle if examined separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 10) My family is interested in climbing the Sydney Bridge, is it possible on our itinerary? Yes, please contact your Concierge Agent for information on how to book. Back to Top 11) What ages are appropriate for this adventure? While we welcome children ages 4 and up at the time of travel to discover the stories of the world with us, we recommend that children be at least 7 years old at the time of travel on our Discovery Down Under trip. This is based on several factors, such as flight time and jet lag, time zone differences in the destination, duration of the vacation, extended hours of daily activity programming, number of internal transports between experiences, potential for extreme temperatures in the summer months, and amount of physical activity (e.g., walking, hiking, swimming, snorkeling, biking) involved. Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your kids. Back to Top 12) What types of meals are served on this Adventures by Disney Trip? Typically breakfast is served buffet style. Dinners and lunches usually include fish, meat, and pasta or rice entrées, vegetables along with salad, cheese, desserts and fruit. While the menus have been planned to give you a taste of typical Australian cuisine, they are always balanced with limited American fare. Some meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices are not available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to offer you and your family a bit of time to enjoy meals amongst yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in towns or cities where you will have plenty of options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 13) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals, however, you may purchase them at your own expense. Back to Top 14) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 15) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact a Concierge Agent to discuss your needs. Back to Top 16) What is the language and currency of this destination? English is spoken in Australia. The unit of monetary currency is the Australian dollar. ATM machines are available in most places to obtain cash in the local currency, and credit or debit cards are widely accepted. Your Adventure Guide can help you with any currency issues or language barriers. Back to Top 17) Are tips included? Adventures by Disney has taken care of certain tips and gratuities for all included meals and activities such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. On Your Own Dining Gratuities: When eating at a restaurant, a gratuity is usually included in the bill. If you feel you have received exceptional service, you may leave an additional gratuity. Many choose to simply "round up." Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure guide/Per Day - $6-$9 USD. For example: • For a 10-day adventure, the Adventure Guide gratuity per guest, per Adventure Guide: $60-$90 USD. • For a family of 4 for a 10-day adventure: $240-$360 USD per Adventure Guide. For 2 Guides, this is a total of: $480-$720 USD. Adventure Guides accept local currency, U.S. dollars, and travelers' checks. Back to Top 18) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top China Vacation, 12-Night FAQ China Family Vacation, 12-Night 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) Do I need vaccinations to travel to this country? 4) What airport do I fly into and out of? 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 6) Can I extend my vacation beyond the Adventures by Disney itinerary? 7) How will our group travel between destinations? 8) What is the climate like? 9) How strenuous are the activities? 10) What ages are appropriate for this adventure? 11) What types of meals are served on this Adventures by Disney Trip? 12) Is alcohol included with meals? 13) Can you accommodate special dietary needs? 14) Is this itinerary appropriate for travelers with special needs? 15) What is the language and currency of this destination? 16) Are tips included? 17) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? Please call 1-800-CRUISE-1 to speak to a Concierge Agent. Back to Top 2) Do I need a passport, visa or other documents? If you are a U.S. citizen, you will need a valid passport to enter China and return to the United States. It must be valid six months beyond your intended stay and have 1-2 blank pages remaining. Allow yourself sufficient time to have your application processed if you are applying for a new passport or renewing an expired passport. Visit www.state.gov for more details. In addition, guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U.S. citizen, please check with the Chinese Embassy or Consulate at www.china-embassy.org for information on documentation requirements. All visitors to China are required to obtain a Tourist "L" Visa • A Tourist Visa can be obtained by contacting the nearest Chinese Embassy (Washington D.C.) or Consulate (Chicago, Houston, Los Angeles, New York and San Francisco). • Visa applications typically take 3 to 5 working days to process. It varies, but typically your visit must begin within 90 days of the date of issue. Visas are valid for between 1 and 3 months of travel. You may need to provide travel documents (tickets or travel confirmation) confirming return or onward travel. Passport Services You can apply for a passport through CIBT, Inc., a third party travel document company servicing the travel industry (not affiliated with the Walt Disney Company). Click here for more information or call CIBT at (800) 406-1523. Be sure to mention Adventures by Disney, account #55134, for special pricing options. PLEASE NOTE: ADDITIONAL CHARGES WILL APPLY FOR TELEPHONE CALLS made to access CIBT specialists. Back to Top 3) Do I need vaccinations to travel to this country? For U.S. citizens arriving from an area that might be infected with Yellow Fever, an International Certificate of Vaccination for Yellow Fever is required within 5 days of arriving to China. Otherwise no vaccinations are required for U.S. citizens. (If you extend your stay to other parts of China, you are advised to consult www.cdc.gov.) If you are not a U.S. citizen, please check your local requirements for vaccinations for travel to China. Back to Top 4) What airport do I fly into and out of? We will pick you up at Beijing Capital International Airport (PEK) in Beijing on your arrival day. Your flight should arrive no later than 2:00 p.m. At the end of your adventure, we will transfer you to the Hong Kong International Airport (HKG) for your return flight home. You may choose to depart the hotel anytime up until hotel check-out time on Day 13. Back to Top 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For China, transfers are included from the Beijing Capital International Airport (PEK) in Beijing to The Peninsula Beijing hotel on your arrival day. On your departure day, transfers are included from the Disneyland Hotel Hong Kong to the Hong Kong International Airport (HKG). Back to Top 6) Can I extend my vacation beyond the Adventures by Disney itinerary? Yes, you may stay in Beijing before our itinerary, though you will need to make sure that your visa is valid for the time of your entire stay. Pre-night stays in Beijing may be available at special rates if booked through Adventures by Disney Travel Services, Inc. in conjunction with a land package and cannot be combined with any other offer. Please contact a Concierge Agent for further information. Back to Top 7) How will our group travel between destinations? Your group will travel by motor coach from hotels to sites and by commercial airplane flights on Chinese domestic airlines to Chengdu, Guilin, Shanghai and Hong Kong. Back to Top 8) What is the climate like? China is roughly the same size and spans the same latitudes as the continental United States, so weather can differ in each place we visit. Beijing: Heaviest rain is in the summer. Driest in spring and fall • Average temperatures in May and September: Highs in the high 70s, lows are from the high 50s to low 60s. • Average temperatures from June - July: Highs are in the high 80s, lows are from high 60s to low 70s. Chengdu: Heaviest rain is in the summer. Driest in May. • Average temperatures in May and September: Highs in the high 70s, lows in the mid 60s. • Average temperatures from June - July: Highs are in the mid 80s, lows are from high 60s to low 70s. Guilin: Very heavy rains May - July. Lighter rains in September. • Average temperatures in May: Highs in the low 80s, lows in the high 60s. • Average temperatures June - July and September: Highs are from high 80s to low 90s, lows are from low to high 70s. Shanghai: Heaviest rain in June. Lightest rain in September. • Average temperatures in May: Highs in the high 70s, lows in the low 60s. • Average temperatures June - July and September: Highs are from low to high 80s, lows are from low to high 70s. Hong Kong: Heaviest rains from May - September. • Average temperatures June - September: Highs are from mid 80s to low 90s, lows are from mid to high 70s. Back to Top 9) How strenuous are the activities? While this adventure is not considered physically strenuous, most days will include one to three hours of walking. On Day Three, the hike along the Great Wall is moderately strenuous with a number of brief ascents and descents. The 12-Night itinerary is filled with fun, gentle activities, including Tai Chi lessons, a casual bike ride, and strolls through city streets, historic sites, parks and gardens. Moreover, the itinerary includes visiting five distinct regions that are linked by four commercial flights within China. Flight times range in length from one to three hours. As noted, nearly all of the trip's featured activities are gentle if examined separately; however, the full range of activities and length of the journey requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 10) What ages are appropriate for this adventure? While we welcome children ages 4 and up at the time of travel to discover the stories of the world with us, we recommend that children be at least 8 years old at the time of travel on our Enchanted China trip. This is based on several factors, such as flight time and jet lag, time zone differences in the destination, duration of the vacation, extended hours of daily activity programming, number of internal transports between experiences, potential for extreme temperatures in the summer months, and amount of physical activity (e.g., walking) involved. Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your kids. Back to Top 11) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served buffet style and offer a wide variety of both American-style and Chinese options. Dinners and lunches usually include fish, meat, and pasta or rice entrées, vegetables along with desserts and fruit. While the menus have been planned to give you a taste of typical Chinese cuisine, they are always balanced with limited American fare. Some meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices are not available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to offer you and your family a bit of time to enjoy meals amongst yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in towns or cities where you will have plenty of options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 12) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 13) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested, including a guarantee that food is prepared in a nut-free environment. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 14) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact a Concierge Agent to discuss your needs. Back to Top 15) What is the language and currency of this destination? Language Although Mandarin is the official language of China, many people speak Cantonese and other dialects. English is widely spoken in Hong Kong, although the predominant language is Cantonese. We have selected hotels throughout this itinerary, in part, for their staff's ability to communicate in limited English. Currency Chinese currency is called Renminbi (People's money), though it's usually abbreviated as RMB. The largest denomination of the RMB is the yuan. In Hong Kong, the currency is the Hong Kong Dollar (HK$). U.S. dollars are not accepted for payment anywhere in China. Hotels and banks typically impose a 5% fee for currency exchange transactions. Using your debit card in local ATMs – widely available throughout the trip – is the most efficient way to obtain cash in China. Credit cards or debit cards are widely accepted in China in hotels, restaurants and department stores but cash is still the medium for local shops and small markets. Back to Top 16) Are tips included? Adventures by Disney has pre-paid certain tips and gratuities for you such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. On Your Own Dining Gratuities: When eating at a restaurant, a gratuity is usually included in the bill. If you feel you have received exceptional service, you may leave an additional gratuity. Many choose to simply "round up." Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure guide/Per Day - $6-$9 USD. For example: • For a 13-day adventure, the Adventure Guide gratuity per guest, per Adventure Guide: $78-$117 USD. • For a family of 4 for a 13-day adventure: $312-$468 USD per Adventure Guide. For 2 Guides, this is a total of: $624-$936 USD. Adventure Guides accept local currency, U.S. dollars, and travelers' checks. Back to Top 17) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top Costa Rica Signature Vacation FAQ 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) Do I need vaccinations to travel to this country? 4) What airport do I fly into and out of? 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 6) Can I extend my vacation beyond the Adventures by Disney itinerary? 7) How will our group travel between destinations? 8) What is the climate like? 9) How strenuous are the activities? 10) What ages are appropriate for this adventure? 11) What types of meals are served on this Adventures by Disney Trip? 12) Is alcohol included with meals? 13) Can you accommodate special dietary needs? 14) Is this itinerary appropriate for travelers with special needs? 15) What is the language and currency of this destination? 16) Are tips included? 17) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? To book your vacation, please call your Travel Agent at 1-800-CRUISE-1. Back to Top 2) Do I need a passport, visa or other documents? If you are a U.S. citizen, you will need a valid passport to enter Costa Rica and return to the United States. • It must be valid six months beyond your intended stay and have 1-2 blank pages remaining. • Allow yourself sufficient time to have your application processed if you are applying for a new passport or renewing an expired passport. Visit www.state.gov for more details. You do not need a visa to travel to Costa Rica. In addition, Guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U.S. citizen, please check with the Costa Rica Consulate at www.costarica-embassy.org for information on documentation requirements. Passport Services You can apply for a passport through CIBT, Inc., a third party travel document company servicing the travel industry (not affiliated with the Walt Disney Company). Click here for more information or call CIBT at (800) 406-1523. Be sure to mention Adventures by Disney, account #55134, for special pricing options. PLEASE NOTE: ADDITIONAL CHARGES WILL APPLY FOR TELEPHONE CALLS made to access CIBT specialists. Back to Top 3) Do I need vaccinations to travel to this country? Vaccinations to travel to the areas of Costa Rica that are a part of the Adventures by Disney itinerary are not required if you are going to Costa Rica from the U.S. (if you extend your stay to other parts of Costa Rica, you are advised to consult www.cdc.gov). If you are not a U.S. citizen, please check your local requirements on vaccinations for travel to Costa Rica. Back to Top 4) What airport do I fly into and out of? ARRIVAL: We will pick you up at San José International Airport (SJO) in Costa Rica. You may arrive at anytime. DEPARTURE: At the end of the adventure, we will transfer you back to the San José International Airport (SJO) for your return flight home. Departure flights should not be scheduled prior to 12:30 p.m. Back to Top 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For Costa Rica, transfers are included from the San José International Airport (SJO) in Costa Rica to the Real InterContinental Hotel on your arrival day. On your departure day, transfers are included from the Hotel Arenas del Mar back to the San José International Airport (SJO). Back to Top 6) Can I extend my vacation beyond the Adventures by Disney itinerary? Yes, you may stay in Costa Rica before or after our itinerary. Extended stays are available at special rates if booked through Adventures by Disney Travel Services, Inc. in conjunction with a land package and cannot be combined with any other offer. Please contact a Concierge Agent for further information. Back to Top 7) How will our group travel between destinations? On this adventure your group will travel by motor coach and chartered twin-otter airplanes between destinations. Back to Top 8) What is the climate like? Throughout the year, the weather in Costa Rica is warm and pleasant, with temperatures in the mid-to-high 70s to 80s, and nighttime temperatures at around 60 degrees Fahrenheit. There are occasional rain showers throughout the year, but generally the weather is sunny and warm. Back to Top 9) How strenuous are the activities? While this adventure is not considered physically strenuous, most days will include one or more hours of walking and/or gentle hiking while often in a rainforest environment. Guests should feel comfortable spending time exploring the outdoors. This adventure includes a whitewater rafting activity (Classes I-III), and a canopy ziplining experience (minimum age of 8 years and maximum weight of 225 lbs.). Temperatures may be hot and humid, so wear cool clothing and a hat, and drink plenty of water. While nearly all of the trip's featured activities are gentle if examined separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 10) What ages are appropriate for this adventure? While we welcome children ages 4 and up at the time of travel to discover the stories of the world with us, we recommend that children be at least 6 years old at the time of travel on our Path to Pura Vida trip. This is based on several factors, such as high altitude at destination, number of internal transports between experiences, potential for extreme temperatures in the summer months, and amount of physical activity (e.g., hiking, riding zip lines, white-water rafting) involved. Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your little ones. Back to Top 11) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served each morning in buffet style and offers a variety of dishes. Dinners and lunches usually include fish, meat, and pasta or rice entrées; vegetables and salad; and desserts and fruit. Some included meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices may not always be available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to allow you and your family time to enjoy meals by yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in locations where you have many dining options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 12) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 13) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 14) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact your Adventures by Disney Concierge team to discuss your needs. Back to Top 15) What is the language and currency of this destination? The primary language is Spanish, and English is a second language for many Costa Ricans. The currency is the Costa Rican Colon. U.S. dollars, however, are widely accepted and available at ATM machines. Most hotels and restaurants accept major credit cards or debit cards in addition to travelers checks. Your Adventure Guide can help you with any currency issues or language barriers. Back to Top 16) Are tips included? Adventures by Disney has taken care of certain tips and gratuities for all included meals and activities such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure Guide/Per Day - $6-$9 USD. For example: • For a 7-day adventure, the Adventure Guide gratuity per guest, per Adventure Guide: $42-$63 USD. • For a family of 4 for a 7-day adventure: $168-$252 USD per Adventure Guide. For 2 Guides, this is a total of: $336-$504 USD. Adventure Guides accept local currency, U.S. dollars, and travelers checks. Back to Top 17) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top Ecuador and Galapagos Islands Vacation FAQ Ecuador and Galapagos Islands Family Vacation 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) Do I need vaccinations to travel to this country? 4) What airport do I fly into and out of? 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 6) Can I extend my vacation beyond the Adventures by Disney itinerary? 7) How will our group travel between destinations? 8) What is the climate like? 9) How strenuous are the activities? 10) What ages are appropriate for this adventure? 11) What types of meals are served on this Adventures by Disney Trip? 12) Is alcohol included with meals? 13) Can you accommodate special dietary needs? 14) Is this itinerary appropriate for travelers with special needs? 15) What is the language and currency of this destination? 16) Are tips included? 17) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? To book your vacation, please call your Travel Agent at 1-800-CRUISE-1. Back to Top 2) Do I need a passport, visa or other documents? If you are a U.S. citizen, a valid U.S. passport is required to enter and depart Ecuador. Your passport must be valid six months beyond your intended stay and have 1-2 blank pages remaining. Guests must also provide evidence of return or onward travel. U.S. citizens traveling on regular passports do not need a visa for a stay of 90 days or less. Those planning a longer visit must obtain a visa in advance of arrival. Allow yourself sufficient time to have your application processed if you are applying for a new passport or renewing an expired passport. Refer to www.state.gov for further details. In addition, Guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U. S. citizen, please check with the Ecuadorian Embassy or Consulate at http://www.ecuador.org for information on documentation requirements. Passport Services You can apply for a passport through CIBT, Inc., a third party travel document company servicing the travel industry (not affiliated with the Walt Disney Company). For more information or call CIBT at (800) 406-1523. Be sure to mention Adventures by Disney, account #55134, for special pricing options. PLEASE NOTE: ADDITIONAL CHARGES WILL APPLY FOR TELEPHONE CALLS made to access CIBT specialists. Back to Top 3) Do I need vaccinations to travel to this country? If you are coming from the U.S., you are advised to consult http://wwwn.cdc.gov/travel/. Your doctor or health-care provider will determine what you will need, depending on factors such as your health and immunization history, areas of the country you will be visiting, and planned activities. If you are not a U.S. citizen, please check your local requirements on vaccinations for travel to Ecuador. Back to Top 4) What airport do I fly into and out of? ARRIVAL: You will fly into the Quito International Airport (UIO) on your arrival day. Your flight is expected to arrive at 11:00p.m. However, most flights tend to be late and you may arrive at any time on your arrival day. DEPARTURE: On the final day of the adventure, you will fly out of the Quito International Airport (UIO).You may depart at any time on the departure day, although no earlier than 6:00 a.m. Back to Top 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For Ecuador, transfers are included from the Quito International Airport (UIO) in Quito to the JW Marriott Hotel Quito on your arrival day. On your departure day, transfers are included from the JW Marriott Hotel Quito back to the Quito International Airport (UIO). Back to Top 6) Can I extend my vacation beyond the Adventures by Disney itinerary? Yes, you may stay in Ecuador before or after our itinerary. Extended stays are available at special rates if booked through Adventures by Disney Travel Services, Inc. in conjunction with a land package and cannot be combined with any other offer. Please contact a Concierge Agent for further information. Back to Top 7) How will our group travel between destinations? On this adventure, your group will travel by motor coach, airplane and ship. Back to Top 8) What is the climate like? The Ecuadorian highlands, including Quito, have a much cooler climate than the rest of the country. Although temperatures vary with altitude, the average summer temperature in Quito is about 61°F (16°C) and tends to be on the chilly side at night. The central valley is generally spring-like all year, with temperatures reaching no higher than 66°F (19°C). In the coastal regions and Galápagos islands, temperatures average between 70 and 83°F (21 - 28°C) year round with low rainfall that usually occurs during the months of January through April. The sea temperature averages 65 to 75°F (18 - 24°C), making swimming ideal in the afternoon. Wetsuits are available aboard the ship when needed. Back to Top 9) How strenuous are the activities? This is an active journey that includes walking on uneven surfaces, up and down irregular stairs and on cobblestone streets. Activities include snorkeling and hiking. Bear in mind that most of the trip is at altitudes between 8,000 - 12,000 feet (2,438 - 3,658 meters) above sea level. While nearly all of the trip's featured activities are gentle if enjoyed separately, the full range of activities requires a moderate amount of stamina in order to get the most out of your vacation. Back to Top 10) What ages are appropriate for this adventure? Due to restrictions with the Galapagos Islands portion of this adventure, children must be at least 7 years old at the time of travel on our Gateway to the Galapagos trip. The minimum recommended age is 8 years old. This is based on several factors, such as flight time and jet lag, time zone differences in the destination, duration of the vacation, high altitude at the destination, extended hours of daily activity programming, number of internal transports between experiences, potential for extreme temperatures, and amount of physical activity (e.g., snorkeling, walking on uneven surfaces, up and down stairs, and cobblestone sidewalks). Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your kids. Back to Top 11) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served buffet style. Some lunches and dinners are also served buffet style, while others offer a limited-choice menu. Dinners and lunches usually include fish, meat, and pasta or rice entrées; soup and vegetables; and desserts and fruit—along with a chance to try Ecuadorian specialties. While the menus have been planned to give you a taste of typical Ecuadorian cuisine, they are always balanced with limited American fare. Given the nature of group travel, we regret that á la carte menu choices are not available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 12) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals; however, you may purchase them at your own expense. Back to Top 13) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 14) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. Access to the Explorer II ship is by steep stairs. Guests must be able to individually ascend and descend steep stairs in order to participate in this trip. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and solely responsible for providing assistance. Contact your Concierge Agent to discuss your needs. Mainland Ecuador has very limited accessibility and the Galapagos Islands, including the ship that we will be traveling on, are not wheelchair accessible. Back to Top 15) What is the language and currency of this destination? The primary language spoken in Ecuador is Spanish. You will also hear the indigenous language of Quechua spoken in some areas. The unit of monetary currency is the U.S. dollar. In Quito, ATM machines are available and credit or debit cards are usually accepted. Since ATMs are scarce in Otavalo Valley, the Galapagos and other regions, Guests should be sure to carry cash or credit cards. There is a cashless system aboard the ship. For cash, carry mostly $1, $5, and $10 bills, and make sure they are in good condition. Your Adventure Guides can help you with any currency issues or language barriers you may have. Back to Top 16) Are tips included? Adventures by Disney has pre-paid certain tips and gratuities for all included meals and activities such as tips for porters, housekeepers, drivers, activity providers, local experts and dining room staff for included meals.. On Your Own Dining Gratuities: When eating at a restaurant, a gratuity or "service charge" of 10% is usually included in the bill. If you feel you have received exceptional service, you may leave an additional gratuity of up to 5% which is always appreciated. Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure Guide/Per Day - $6-$9 USD. For example: • For a 10-day adventure, the Adventure Guide gratuity per Guest, per Adventure Guide: $60-$90 USD. • For a family of 4 for a 10-day adventure: $240-$360 USD per Adventure Guide. For 2 Guides, this is a total of: $480-$720 USD. Adventure Guides accept local currency and U.S. dollars. Back to Top 17) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top England and France Vacation FAQ England and France Family Vacation 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) Do I need vaccinations to travel to these countries? 4) What airport do I fly into and out of? 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 6) Can I extend my vacation beyond the Adventures by Disney itinerary? 7) How will our group travel between destinations? 8) What is the climate like? 9) How strenuous are the activities? 10) What ages are appropriate for this adventure? 11) What type of meals are served on this Adventures by Disney Trip? 12) Is alcohol included with meals? 13) Can you accommodate special dietary needs? 14) Is this itinerary appropriate for travelers with special needs? 15) What is the language and currency of this destination? 16) Are tips included? 17) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? To book your vacation, please call your Travel Agent at 1-800-CRUISE-1. Back to Top 2) Do I need a passport, visa or other documents? If you are a U.S. citizen, you will need a valid passport to enter England and France and return to the United States. • It must be valid six months beyond your intended stay and have 1-2 blank pages remaining. • Allow yourself sufficient time to have your application processed if you are applying for a new passport or renewing an expired passport. Visit www.state.gov for more details. You do not need a visa to travel to England and France. In addition, Guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U.S. citizen, please check with the British Embassy at www.britainusa.com for information on documentation requirements. Passport Services You can apply for a passport through CIBT, Inc., a third party travel document company servicing the travel industry (not affiliated with the Walt Disney Company). For more information or call CIBT at (800) 406-1523. Be sure to mention Adventures by Disney, account #55134, for special pricing options. PLEASE NOTE: ADDITIONAL CHARGES WILL APPLY FOR TELEPHONE CALLS made to access CIBT specialists. Back to Top 3) Do I need vaccinations to travel to these countries? If you are a U.S. citizen, you do not need vaccinations to travel to the United Kingdom or France. If you are not a U.S. citizen, please check your local requirements on vaccinations for travel to these countries. Back to Top 4) What airport do I fly into and out of? ARRIVAL: We will pick you up at Heathrow Airport (LHR) in London. Your flight should arrive no later than 2:00 p.m. DEPARTURE: At the end of the adventure, we transfer you to Charles de Gaulle Airport (CDG) in Paris for your return flight home. Your flight should depart no earlier than 8:00 a.m. Back to Top 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For the Cities of Knights and Lights trip, transfers are included from Heathrow Airport (LHR) to the Renaissance Chancery Court London Hotel on your arrival day. On your departure day, transfers are included from the Hilton Arc de Triomphe Paris back to the Charles de Gaulle Airport (CDG). Back to Top 6) Can I extend my vacation beyond the Adventures by Disney itinerary? Yes, you may stay in London before or Paris after our itinerary. Extended stays are available at special rates if booked through Adventures by Disney Travel Services, Inc. in conjunction with a land package and cannot be combined with any other offer. Please contact a Concierge Agent for further information. Back to Top 7) How will our group travel between destinations? You will travel within London and Paris on a motor coach. You will travel between London and Paris on a Eurostar train that takes you through the Chunnel below the English Channel. Back to Top 8) What is the climate like? During the summer months, the weather in London is mild, with temperatures topping out at 70 degrees Fahrenheit in the day, and dropping down to 50 degrees at night. In Paris, the weather is slightly warmer with temperatures in the day in the 70s. Back to Top 9) How strenuous are the activities? While this adventure is not considered physically strenuous, most days will include two or more hours of walking, often on uneven cobblestone streets. While at Versailles, the itinerary includes a gentle and brief bicycle ride. While nearly all of the trip's featured activities are gentle if examined separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 10) What ages are appropriate for this adventure? While we welcome children ages 4 and up at the time of travel to discover the stories of the world with us, we recommend that children be at least 6 years old at the time of travel on our Cities of Knights and Lights trip. This is based on several factors, such as flight time and jet lag, time zone differences in the destination, duration of the vacation, extended hours of daily activity programming, number of internal transports between experiences, and amount of physical activity (e.g., walking, biking) involved. Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your little ones. Back to Top 11) What type of meals are served on this Adventures by Disney Trip? Typically, breakfast is served each morning in buffet style and offers a variety of dishes. Dinners and lunches usually include fish, meat, and pasta or rice entrées; vegetables and salad; and desserts and fruit. Some included meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices may not always be available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to allow you and your family time to enjoy meals by yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in locations where you have many dining options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 12) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 13) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 14) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact your Adventures by Disney Concierge team to discuss your needs. Back to Top 15) What is the language and currency of this destination? English is spoken in the United Kingdom, and many people in France speak English as a second language. The currency in England is the British Pound, and the Euro is used in France. U.S. dollars are not accepted at hotels, shops, or restaurants, but ATM machines are available in most places along your adventure to obtain cash in the local currency. Most hotels and restaurants accept major credit cards or debit cards in addition to travelers checks. Your Adventure Guide can help you with any currency issues or language barriers. Back to Top 16) Are tips included? Adventures by Disney has taken care of certain tips and gratuities for all included meals and activities such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure Guide/Per Day - $6-$9 USD. For example: • For an 8-day adventure, the Adventure Guide gratuity per guest, per Adventure Guide: $48-$72 USD. • For a family of 4 for a 8-day adventure: $192-$288 USD per Adventure Guide. For 2 Guides, this is a total of: $384-$576 USD. Adventure Guides accept local currency, U.S. dollars, and travelers checks. Back to Top 17) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top Germany Vacation FAQ Germany Family Vacation 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) Do I need vaccinations to travel to this country? 4) What airport do I fly into and out of? 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 6) Can I extend my vacation beyond the Adventures by Disney itinerary? 7) How will our group travel between destinations? 8) What is the climate like? 9) How strenuous are the activities? 10) What ages are appropriate for this adventure? 11) What types of meals are served on this Adventures by Disney Trip? 12) Is alcohol included with meals? 13) Can you accommodate special dietary needs? 14) Is this itinerary appropriate for travelers with special needs? 15) What is the language and currency of this destination? 16) Are tips included? 17) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? Please call 1-800-CRUISE-1 to speak to a Concierge Agent. Back to Top 2) Do I need a passport, visa or other documents? If you are a U. S. citizen, you will need a valid passport to enter Germany and return to the United States. Your passport must be valid six months beyond your intended stay and have 1-2 blank pages remaining. Allow yourself sufficient time to have your application processed if you are applying for a new passport or renewing an expired passport – refer to www.state.gov for further details. In addition, guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. You do not need a visa to travel to Germany. If you are not a U. S. citizen, please check with the German Embassy or Consulate at www.germany.info for more information on documentation requirements. Passport Services You can apply for a passport through CIBT, Inc., a third party travel document company servicing the travel industry (not affiliated with the Walt Disney Company). For more information or call CIBT at (800) 406-1523. Be sure to mention Adventures by Disney, account #55134, for special pricing options. PLEASE NOTE: ADDITIONAL CHARGES WILL APPLY FOR TELEPHONE CALLS made to access CIBT specialists. Back to Top 3) Do I need vaccinations to travel to this country? For U.S. citizens arriving from an area that might be infected with Yellow Fever, an International Certificate of Vaccination for Yellow Fever is required within 5 days. Otherwise no vaccinations are required for U.S. citizens. (If you extend your stay to other parts of Germany, you are advised to consult www.cdc.gov.) If you are not a U.S. citizen, please check your local requirements for vaccinations for travel to Germany. Back to Top 4) What airport do I fly into and out of? We will pick you up from Frankfurt International Airport (FRA) on your arrival day. Your flight should arrive no later than 3:00 p.m. At the end of your adventure, we will transfer you to Munich International Airport (MUC). Your may depart any time after breakfast. Back to Top 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For Germany, transfers are included from the Frankfurt International Airport (FRA) to the Crowne Plaza Heidelberg on your arrival day. On your departure day, transfers are included from Hotel Vier Jahreszeiten Kempinski to the Munich International Airport (MUC). Back to Top 6) Can I extend my vacation beyond the Adventures by Disney itinerary? Yes, you may stay in Germany before or after our itinerary. Pre/post-night stays in Heidelberg and Munich may be available at negotiated rates if booked through Adventures by Disney Travel Services, Inc. in conjunction with a land package and cannot be combined with any other offer. Please contact a Concierge Agent for further information. Back to Top 7) How will our group travel between destinations? Your group will travel by motor coach between cities and between sites. Back to Top 8) What is the climate like? Although weather might vary, the area you will be traveling through in Germany generally has a moderate amount of rain. Average temperatures for Heidelberg, Rothenberg and Munich are as follows: • June - August: Highs from the low to high 70s, lows in the low to high 50s. • May and September - October: Highs from the mid 50s to high 60s, lows from the low 40s to low 50s. Back to Top 9) How strenuous are the activities? While this adventure is not considered physically strenuous, most days will include one or more hours of walking, often on uneven ground or cobblestone streets. A number of the destinations require climbing stairs. There is also a bike-riding activity on a gentle, paved path. Many days will have motor-coach trips between destinations that last one or more hours. While nearly all of the trip's featured activities are relatively easy if examined separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 10) What ages are appropriate for this adventure? While we welcome children ages 4 and up at the time of travel to discover the stories of the world with us, we recommend that children be at least 6 years old at the time of travel on our Once Upon a Fairytale trip. This is based on several factors, such as flight time and jet lag, time zone differences in the destination, duration of the vacation and amount of physical activity (e.g., walking, biking) involved. Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your little kids. Back to Top 11) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served buffet style. Dinners and lunches usually include fish, meat (pork is a common option at many meals), and pasta or rice entrées, soup and vegetables, along with desserts and fruit. While the menus have been planned to give you a taste of typical German cuisine, they are always balanced with limited American fare. Some meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices are not available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to offer you and your family a bit of time to enjoy meals amongst yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in towns or cities where you will have plenty of options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 12) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 13) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact the Adventures by Disney Concierge team in advance of your departure to advise us of your needs. Back to Top 14) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact your Adventures by Disney Concierge team to discuss your needs. Back to Top 15) What is the language and currency of this destination? Language While the primary language of Germany is German, many Germans speak English. Currency The unit of currency in Germany is the Euro (EUR). U.S. dollars are not accepted at hotels, shops or restaurants, but ATM machines are available in most places along your adventure to obtain cash in Euros. Most hotels and restaurants accept major credit cards or single-use debit cards. Your Adventure Guide can help you with any currency issues or language barriers. Back to Top 16) Are tips included? Adventures by Disney has pre-paid certain tips and gratuities for you such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. On Your Own Dining Gratuities: When eating at a restaurant, a gratuity is usually included in the bill. If you feel you have received exceptional service, you may leave an additional gratuity. Many choose to simply "round up.". Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure guide/Per Day - $6-$9 USD. For example: • For a 9-day adventure, the Adventure Guide gratuity per guest, per Adventure Guide: $54-$81 USD. • For a family of 4 for a 9-day adventure: $216-$324 USD per Adventure Guide. For 2 Guides, this is a total of: $432-$648 USD. Adventure Guides accept local currency, U.S. dollars, and travelers' checks. Back to Top 17) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top Glacier National Park and Canadian Rockies FAQ Glacier National Park and Canadian Rockies 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) Do I need vaccinations to travel to this country? 4) What airport do I fly into and out of? 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 6) Can I extend my vacation beyond the Adventures by Disney itinerary? 7) How will our group travel between destinations? 8) What is the climate like? 9) How strenuous are the activities? 10) What ages are appropriate for this adventure? 11) What types of meals are served on this Adventures by Disney Trip? 12) Is alcohol included with meals? 13) Can you accommodate special dietary needs? 14) Is this itinerary appropriate for travelers with special needs? 15) What is the language and currency of this destination? 16) Are tips included? 17) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? Please call 1-800-CRUISE-1 to speak to a Concierge Agent. Back to Top 2) Do I need a passport, visa or other documents? U.S. Guests 18 and over are required to present valid and unexpired government-issued photo identification (i.e., driver's license or passport) for air travel, and it may be necessary to present identification at other times during the trip. In addition, Guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U.S. citizen, please check with the U.S Department of State at www.state.gov/travelandbusiness for information on documentation requirements. Back to Top 3) Do I need vaccinations to travel to this country? You typically do not need any special vaccinations to travel to Canada from other countries. However, you are advised to consult www.cdc.gov/travel/ for more specific information. Your doctor or health-care provider will determine what you will need, depending on factors such as your health and immunization history, areas of the country you will be visiting, and planned activities. If you are not a U.S. citizen, please check your local requirements on vaccinations for travel to Canada. Back to Top 4) What airport do I fly into and out of? ARRIVAL: You will fly into Glacier International Airport (FCA) on your arrival day. Your flight should arrive no later than 2:30 p.m. DEPARTURE: At the end of the adventure, you will fly out of Calgary International Airport (YYC). Do not schedule your flight to depart earlier than 1:00 p.m. Back to Top 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. Back to Top 6) Can I extend my vacation beyond the Adventures by Disney itinerary? Pre- and post-stays are not available for this trip. Back to Top 7) How will our group travel between destinations? During the adventure, transportation is provided by a private motor coach. Back to Top 8) What is the climate like? During the summer months, the weather in both Glacier National Park, Montana and Banff, Canada is generally sunny, crisp and clear. Temperatures in the day average between 60 - 70°F and dip down to 40°F at night so be sure to bring warm clothing. Back to Top 9) How strenuous are the activities? While this adventure is not considered physically strenuous, most days will include at least one physically active outdoor activity. This adventure includes whitewater rafting (Class II-IV), with an alternative scenic Float Trip option (Class I-II). A gentle bicycle excursion and two hikes of various skill levels are also included. Hiking will be adapted to ability level. Guests should feel comfortable spending time exploring the outdoors. While nearly all of the trip's featured activities are gentle if examined separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 10) What ages are appropriate for this adventure? While we welcome children ages 4 and up on our Rocky Trails and Mountie Tales trip, we recommend that children be at least 6 years old at the time of travel. This recommendation is based on several factors, such as extended hours of daily activity programming, potential for extreme temperatures in the summer months and amount of physical activity (e.g., walking, hiking, biking, rafting). Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your kids. Back to Top 11) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served each morning in buffet style and offers a variety of dishes. Dinners and lunches usually include fish, meat, and pasta or rice entrées; vegetables and salad; and desserts and fruit. Some included meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices may not always be available. Children-friendly choices are provided at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to allow you and your family time to enjoy meals by yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in locations where you have many dining options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 12) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 13) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all requests. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 14) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and solely responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact a Concierge Agent to discuss your needs. Back to Top 15) What is the language and currency of this destination? English is spoken in Canada. The unit of monetary currency is the Canadian dollar. ATM machines are available in most places to obtain cash in the local currency, and credit or debit cards are widely accepted. Your Adventure Guide can help you with any currency issues. Back to Top 16) Are tips included? Adventures by Disney has taken care of certain tips and gratuities for all included meals and activities such as tips for porters, housekeepers, drivers, activity providers, local experts and dining room staff for included meals. On Your Own Dining Gratuities: When eating at a restaurant, a gratuity is usually included in the bill, but if you are unsure, be sure to ask your server. If you feel you have received exceptional service, you may leave an additional gratuity. Many choose to simply "round up." If a gratuity is not included, the customary amount to pay is between 10-15%. Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure Guide/Per Day - $6-$9 USD. For example: • For an 8-day adventure, the Adventure Guide gratuity per Guest, per Adventure Guide: $48-$72 USD. • For a family of 4 for an 8-day adventure: $192-$288 USD per Adventure Guide. For 2 Guides, this is a total of: $384-$576 USD. Adventure Guides accept cash only. Back to Top 17) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top Hollywood Vacation FAQ Hollywood Family Vacation 1) How do I book my Adventures by Disney vacation? 2) What airport do I fly into and out of? 3) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 4) If I am already in Southern California, can I drive my own vehicle and meet the group on Day 1 of the trip? 5) Can I extend my vacation beyond the Adventures by Disney itinerary? 6) How will our group travel between destinations? 7) What is the climate like? 8) How strenuous are the activities? 9) What ages are appropriate for this adventure? 10) Can I take photographs when we go behind the scenes? 11) What types of meals are served on this Adventures by Disney Trip? 12) Is alcohol included with meals? 13) Can you accommodate special dietary needs? 14) Is this itinerary appropriate for travelers with special needs? 15) What if Adventures by Disney cancels the adventure prior to departure? 16) Are tips included? 1) How do I book my Adventures by Disney vacation? Please call 1-800-CRUISE-1 to speak to a Concierge Agent. Back to Top 2) What airport do I fly into and out of? We will pick you up from Los Angeles International Airport (LAX) on your arrival day. Your flight should arrive no later than 1:00 p.m. At the end of your adventure, we will transfer you to Los Angeles International Airport (LAX) or John Wayne Airport (SNA). You may schedule a departure flight for anytime before 5:00pm. Back to Top 3) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For arrival in Los Angeles, transfers are included from the Los Angeles International Airport (LAX) to the Renaissance Hollywood Hotel. On your departure day, transfers are available from Disney's Grand Californian® Hotel & Spa to the Los Angeles International Airport (LAX) or the John Wayne Airport (SNA). Back to Top 4) If I am already in Southern California, can I drive my own vehicle and meet the group on Day 1 of the trip? For those driving a vehicle on Day 1 of your trip, you may self-park at the Grand Californian Hotel as we offer one coach transfer from the Grand Californian Hotel to the Renaissance Hotel. Your vehicle will then be available for pick-up at the Grand Californian Hotel at the end of your vacation. Please contact a Concierge Agent at (877)-728-7282 for more details. A guest may also pick up a transfer from LAX by meeting at Terminal 7, United Airlines at Noon by the Baggage Claim Information Desk and this can be arranged through your Concierge Agent as well. Back to Top 5) Can I extend my vacation beyond the Adventures by Disney itinerary? Yes, you may stay extra days before or after our itinerary. Extended-night stays in Los Angeles and at the Disneyland® Resort may be available at special rates if booked through Adventures by Disney Travel Services, Inc. in conjunction with a land package and cannot be combined with any other offer. Please contact a Concierge Agent for further information. Back to Top 6) How will our group travel between destinations? During the adventure, transportation is provided by a private motor coach. Back to Top 7) What is the climate like? The Los Angeles area (which includes Anaheim) generally has dry, mild weather, with a greater chance of rain from January to March. • January - March and November - December average temperatures: Highs are from the high 60s to low 70s, lows are from the high 40s to low 50s. • April - May and October average temperatures: Highs in the mid 70s, lows in the mid 50s. • June - September average temperatures: Highs from low 80s to 90s, lows in the mid 60s. Back to Top 8) How strenuous are the activities? While this adventure is not considered physically strenuous, most days will include one or more hours of walking. The days at the Disneyland® Park will require walking and standing in line; however there are many opportunities to rest. While nearly all of the trip's featured activities are gentle if examined separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 9) What ages are appropriate for this adventure? While we welcome children ages 4 and up at the time of travel to discover the stories of the world with us, we recommend that children be at least 5 years old at the time of travel on our Backstage Magic trip. This is based on several factors, such as extended hours of daily activity programming, potential for extreme temperatures in the summer months and amount of physical activity (e.g., walking) involved. Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your kids. Back to Top 10) Can I take photographs when we go behind the scenes? Photography is restricted during certain parts of the trip. Restrictions on photography include, but are not limited to, the following venues: Walt Disney Imagineering, El Capitan Theater, Jimmy Kimmel, The Jim Henson Company Studio, Walt Disney Studios, Disneyland® Park and at Disney's California Adventure® Park. Ask your Adventure Guides for opportunities where group photos may be arranged. Please call a Concierge Agent for further information. Back to Top 11) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served each morning in a buffet style and offers a variety of options. Dinners and lunches usually include fish, meat, and pasta or rice entrées, vegetables along with salad, cheese and desserts and fruit. Some included meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices may not always be available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to offer you and your family a bit of time to enjoy meals amongst yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in areas where you will have plenty of options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 12) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 13) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 14) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact a Concierge Agent to discuss your needs. Back to Top 15) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top 16) Are tips included? Adventures by Disney has pre-paid certain tips and gratuities for you such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure guide/Per Day: $6 -$9 USD. For example: • For an 6-day adventure, the Adventure Guide gratuity per guest, per Adventure Guide: $36-$54 USD. • For a family of 4 for a 6-day adventure: $144-$216 USD per Adventure Guide. For 2 Guides, this is a total of: $288-$432 USD. Adventure Guides accept cash or travelers checks. Back to Top Ireland Vacation FAQ Ireland Family Vacation 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) Do I need vaccinations to travel to this country? 4) What airport do I fly into and out of? 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 6) Can I extend my vacation beyond the Adventures by Disney itinerary? 7) How will our group travel between destinations? 8) What is the climate like? 9) How strenuous are the activities? 10) What ages are appropriate for this adventure? 11) What types of meals are served on this Adventures by Disney Trip? 12) Is alcohol included with meals? 13) Can you accommodate special dietary needs? 14) Is this itinerary appropriate for travelers with special needs? 15) What is the language and currency of this destination? 16) Are tips included? 17) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? To book your vacation, please call your Travel Agent at 1-800-CRUISE-1. Back to Top 2) Do I need a passport, visa or other documents? If you are a U.S. citizen, you will need a valid passport to enter Ireland and return to the United States. • It must be valid six months beyond your intended stay and have 1-2 blank pages remaining. • Allow yourself sufficient time to have your application processed if you are applying for a new passport or renewing an expired passport. Visit www.state.gov for more details. You do not need a visa to travel to Ireland. In addition, Guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U.S. citizen, please check with the Irish Embassy at www.irelandemb.org for information on documentation requirements. Passport Services You can apply for a passport through CIBT, Inc., a third party travel document company servicing the travel industry (not affiliated with the Walt Disney Company).For more information or call CIBT at (800) 406-1523. Be sure to mention Adventures by Disney, account #55134, for special pricing options. PLEASE NOTE: ADDITIONAL CHARGES WILL APPLY FOR TELEPHONE CALLS made to access CIBT specialists. Back to Top 3) Do I need vaccinations to travel to this country? If you are a U.S. citizen, you do not need vaccinations to travel to Ireland. If you are not a U.S. citizen, please check your local requirements on vaccinations for travel to Ireland. Back to Top 4) What airport do I fly into and out of? ARRIVAL: We will pick you up at Dublin Airport (DUB). Your flight should arrive no later than 3:00 p.m. DEPARTURE: At the end of the adventure, we will transfer you back to Shannon Airport (SNN) for your return flight home. Your flight should depart no earlier than 8:30 a.m. Back to Top 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For the Emerald Isle trip, transfers are included from Dublin Airport (DUB) to the Westin Dublin on your arrival day. On your departure day, transfers are included from the Dromoland Castle to Shannon Airport (SNN). Back to Top 6) Can I extend my vacation beyond the Adventures by Disney itinerary? Yes, you may stay in Ireland before or after our itinerary. Extended stays are available at special rates if booked through Adventures by Disney Travel Services, Inc. in conjunction with a land package and cannot be combined with any other offer. Please contact a Concierge Agent for further information. Back to Top 7) How will our group travel between destinations? On this adventure your group will travel by motor coach between destinations. Back to Top 8) What is the climate like? During the summer months, the weather in Ireland is mild, with temperatures usually topping out at 65 degrees Fahrenheit in the day, and dropping down to 50 degrees at night. Back to Top 9) How strenuous are the activities? While this adventure is not considered physically strenuous, most days will include two or more hours of walking. About half of the walking is in cities and often on uneven cobblestone streets. The other walks feature a combination of country dirt trails, villages, beaches, and castle ruins. While in Killarney National Park, the itinerary includes a gentle bicycle ride with the motor coach available as an alternative. While nearly all of the trip's featured activities are gentle if examined separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 10) What ages are appropriate for this adventure? While we welcome children ages 4 and up at the time of travel to discover the stories of the world with us, we recommend that children be at least 6 years old at the time of travel on The Emerald Isle trip. This is based on several factors, such as flight time and jet lag, time zone differences in the destination, duration of the vacation, extended hours of daily activity programming and amount of physical activity (e.g., walking, biking) involved. Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your little ones. Back to Top 11) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served each morning in buffet style and offers a variety of dishes. Dinners and lunches usually include fish, meat, and pasta or rice entrées; vegetables and salad; and desserts and fruit. Some included meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices may not always be available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to allow you and your family time to enjoy meals by yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in locations where you have many dining options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 12) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 13) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 14) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact your Adventures by Disney Concierge team to discuss your needs. Back to Top 15) What is the language and currency of this destination? Although the national language of Ireland is Irish, English is the primary language throughout the Emerald Isle. Many signs are in both languages. The unit of currency in Ireland is the Euro (EUR). U.S. dollars are not accepted at hotels, shops, or restaurants, but ATM machines are available in most places along your adventure to obtain cash in the local currency. Most hotels and restaurants accept major credit cards or debit cards. Your Adventure Guide can help you with any currency issues or language barriers. Back to Top 16) Are tips included? Adventures by Disney has taken care of certain tips and gratuities for all included meals and activities such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure Guide/Per Day - $6-$9 USD. For example: • For an 8-day adventure, the Adventure Guide gratuity per guest, per Adventure Guide: $48-$72 USD. • For a family of 4 for an 8-day adventure: $192-$288 USD per Adventure Guide. For 2 Guides, this is a total of: $384-$576 USD. Adventure Guides accept local currency and U.S. dollars. Back to Top 17) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top Italy Vacation FAQ Italy Family Vacation 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) Do I need vaccinations to travel to this country? 4) What airport do I fly into and out of? 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 6) Can I extend my vacation beyond the Adventures by Disney itinerary? 7) How will our group travel between destinations? 8) What is the climate like? 9) How strenuous are the activities? 10) What ages are appropriate for this adventure? 11) What types of meals are served on this Adventures by Disney Trip? 12) Is alcohol included with meals? 13) Can you accommodate special dietary needs? 14) Is this itinerary appropriate for travelers with special needs? 15) What is the language and currency of this destination? 16) Are tips included? 17) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? To book your vacation, please call your Travel Agent at 1-800-CRUISE-1. Back to Top 2) Do I need a passport, visa or other documents? If you are a U.S. citizen, you will need a valid passport to enter Italy and return to the United States. • It must be valid six months beyond your intended stay and have 1-2 blank pages remaining. • Allow yourself sufficient time to have your application processed if you are applying for a new passport or renewing an expired passport. Visit www.state.gov for more details. You do not need a visa to travel to Italy. In addition, Guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U.S. citizen, please check with the Italian Embassy at www.ambwashingtondc.esteri.it for information on documentation requirements. Passport Services You can apply for a passport through CIBT, Inc., a third party travel document company servicing the travel industry (not affiliated with the Walt Disney Company). For more information or call CIBT at (800) 406-1523. Be sure to mention Adventures by Disney, account #55134, for special pricing options. PLEASE NOTE: ADDITIONAL CHARGES WILL APPLY FOR TELEPHONE CALLS made to access CIBT specialists. Back to Top 3) Do I need vaccinations to travel to this country? If you are a U.S. citizen, you do not need vaccinations to travel to Italy. If you are not a U.S. citizen, please check your local requirements on vaccinations for travel to Italy. Back to Top 4) What airport do I fly into and out of? ARRIVAL: We will pick you up at Fiumicino-Leonardo da Vinci International Airport (FCO) in Rome. Your flight should arrive no later than 1:00 p.m. DEPARTURE: At the end of the adventure, we will transfer you to Marco Polo Venice International Airport (VCE) for your return flight home. Your flight can depart anytime after breakfast. Back to Top 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For the Viva Italia trip, transfers are included from Fiumicino-Leonardo da Vinci International Airport (FCO) in Rome to the Bernini Bristol Palace Hotel on your arrival day. On your departure day, transfers are included from the Hotel Dei Dogi to the Marco Polo Venice International Airport (VCE). Back to Top 6) Can I extend my vacation beyond the Adventures by Disney itinerary? Yes, you may stay in Italy before or after our itinerary. Extended stays are available at special rates if booked through Adventures by Disney Travel Services, Inc. in conjunction with a land package and cannot be combined with any other offer. Please contact a Concierge Agent for further information. Back to Top 7) How will our group travel between destinations? Your group will travel by luxury motor coach and Eurostar train between destinations in Italy. Back to Top 8) What is the climate like? During the summer months, the weather in Italy is warm, with highs during the day at 90 degrees Fahrenheit, and around 60 degrees at night. You can expect sunshine and very little rainfall. Back to Top 9) How strenuous are the activities? While this adventure is not considered physically strenuous, most days will include two or more hours of city walking, often on uneven cobblestone streets. While nearly all of the trip's featured activities are gentle if examined separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 10) What ages are appropriate for this adventure? While we welcome children ages 4 and up at the time of travel to discover the stories of the world with us, we recommend that children be at least 6 years old at the time of travel on our Viva Italia trip. This is based on several factors, such as flight time and jet lag, time zone differences in the destination, duration of the vacation, extended hours of daily activity programming and amount of physical activity (e.g., walking) involved. Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your little ones. Back to Top 11) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served each morning in buffet style and offers a variety of dishes. Dinners and lunches usually include fish, meat, and pasta or rice entrées; vegetables and salad; and desserts and fruit. Some included meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices may not always be available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to allow you and your family time to enjoy meals by yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in locations where you have many dining options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 12) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 13) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 14) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact your Adventures by Disney Concierge team to discuss your needs. Back to Top 15) What is the language and currency of this destination? While the primary language of Italy is Italian, many people speak some English. The unit of currency in Italy is the Euro (EUR). U.S. dollars are not accepted at hotels, shops, or restaurants, but ATM machines are available in most places along your adventure to obtain cash in the local currency. Most hotels and restaurants accept major credit cards or debit cards in addition to travelers checks. Your Adventure Guide can help you with any currency issues or language barriers. Back to Top 16) Are tips included? Adventures by Disney has taken care of certain tips and gratuities for all included meals and activities such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure Guide/Per Day - $6-$9 USD. For example: • For a 9-day adventure, the Adventure Guide gratuity per guest, per Adventure Guide: $54-$81 USD. • For a family of 4 for a 9-day adventure: $216-$324 USD per Adventure Guide. For 2 Guides, this is a total of: $432-$648 USD. Adventure Guides accept local currency, U.S. dollars, and travelers checks. Back to Top 17) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top Mid-Atlantic Vacation FAQ Mid-Atlantic Family Vacation 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) What airport do I fly into and out of? 4) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 5) Can I extend my vacation beyond the Adventures by Disney itinerary? 6) How will our group travel between destinations? 7) What is the climate like? 8) How strenuous are the activities? 9) What ages are appropriate for this adventure? 10) What types of meals are served on this Adventures by Disney Trip? 11) Is alcohol included with meals? 12) Can you accommodate special dietary needs? 13) Is this itinerary appropriate for travelers with special needs? 14) Are tips included? 15) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? To book your vacation, please call your Travel Agent at 1-800-CRUISE-1. Back to Top 2) Do I need a passport, visa or other documents? U.S. Guests 18 and over are required to present valid and unexpired government-issued photo identification (i.e., driver's license or passport) for air travel, and it may be necessary to present identification at other times during the trip. In addition, Guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U.S. citizen, please check with the U.S Department of State at www.state.gov/travelandbusiness for information on documentation requirements. Back to Top 3) What airport do I fly into and out of? ARRIVAL: On this itinerary, we will pick you up from Philadelphia International Airport (PHL) upon your arrival. Your flight should arrive no later than 3:30 p.m. DEPARTURE: On the final day of the itinerary, we will transfer you to Richmond International Airport (RIC). Your flight should leave no earlier than 10:00 a.m. Back to Top 4) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For the Spirit of America trip, transfers are included from the Philadelphia International Airport (PHL) to the Hyatt Regency at Penn's Landing on your arrival day. On your departure day, transfers are available from Great Wolf Lodge to the Richmond International Airport (RIC). Back to Top 5) Can I extend my vacation beyond the Adventures by Disney itinerary? Yes, you may stay in Philadelphia before our itinerary. Extended stays are available at special rates if booked through Adventures by Disney Travel Services, Inc. in conjunction with a land package and cannot be combined with any other offer. Please contact a Concierge Agent for further information. Back to Top 6) How will our group travel between destinations? During the adventure, transportation is provided by motor coach. Back to Top 7) What is the climate like? During the summer months of June through September, temperatures in the day average between 80 and 90 degrees Fahrenheit, and dip down to 60 degrees Fahrenheit at night. In the summer, the weather is generally sunny and clear, with the occasional rain shower. Back to Top 8) How strenuous are the activities? While this adventure is not considered physically strenuous, most days will include two or more hours of city walking. While in Washington, D.C., the adventure includes a gentle bicycle ride through the National Mall (mostly traffic-free). Temperatures may be hot and often humid, so wear cool clothing and a hat, and drink plenty of water. While nearly all of the trip's featured activities are gentle if examined separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 9) What ages are appropriate for this adventure? While we welcome children ages 4 and up at the time of travel to discover the stories of the world with us, we recommend that children be at least 5 years old at the time of travel on our Spirit of America trip. This is based on several factors, such as the duration of the vacation and amount of physical activity (e.g., walking, biking) involved. Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your kids. Back to Top 10) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served each morning in buffet style and offers a variety of dishes. Dinners and lunches usually include fish, meat, and pasta or rice entrées; vegetables and salad; and desserts and fruit. Some included meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices may not always be available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to allow you and your family time to enjoy meals by yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in locations where you have many dining options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 11) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 12) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 13) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact a Concierge Agent to discuss your needs. Back to Top 14) Are tips included? Adventures by Disney has taken care of certain tips and gratuities for all included meals and activities such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure Guide/Per Day - $6-$9 USD. For example: • For a 8-day adventure, the Adventure Guide gratuity per guest, per Adventure Guide: $48-$72 USD. • For a family of 4 for a 8-day adventure: $192-$288 USD per Adventure Guide. For 2 Guides, this is a total of: $384-$576 USD. Adventure Guides accept cash and travelers checks. Back to Top 15) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top Peru Vacation FAQ Peru Family Vacation 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) Do I need vaccinations to travel to this country? 4) What airport do I fly into and out of? 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 6) Can I extend my vacation beyond the Adventures by Disney itinerary? 7) How will our group travel between destinations? 8) What is the climate like? 9) Should I be concerned about altitude? 10) How strenuous are the activities? 11) What ages are appropriate for this adventure? 12) What types of meals are served on this Adventures by Disney Trip? 13) Is alcohol included with meals? 14) Can you accommodate special dietary needs? 15) Is this itinerary appropriate for travelers with special needs? 16) What is the language and currency of this destination? 17) Are tips included? 18) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? Please call 1-800-CRUISE-1 to speak to a Concierge Agent. Back to Top 2) Do I need a passport, visa or other documents? If you are a U.S. citizen, you will need a valid passport to enter Peru and return to the United States and do not need a visa to travel to Peru. Your passport must be valid six months beyond your intended stay and have 1-2 blank pages remaining. Allow yourself sufficient time to have your application processed if you are applying for a new passport or renewing an expired passport – refer to www.state.gov for further details. If you are not a U. S. citizen, please check your local documentation requirements for travel to Peru. In addition, guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U.S. citizen, please check with the Peruvian Embassy or Consulate at www.peruvianembassy.us for information on documentation requirements. Passport Services You can apply for a passport through CIBT, Inc., a third party travel document company servicing the travel industry (not affiliated with the Walt Disney Company). For more information or call CIBT at (800) 406-1523. Be sure to mention Adventures by Disney, account #55134, for special pricing options. PLEASE NOTE: ADDITIONAL CHARGES WILL APPLY FOR TELEPHONE CALLS made to access CIBT specialists. Back to Top 3) Do I need vaccinations to travel to this country? Vaccinations to travel to the areas of Peru that are a part of the Adventures by Disney itinerary are not required if you are going to Peru from the U.S. (If you extend your stay to other parts of Peru, you are advised to consult www.cdc.gov.) If you are not a U.S. citizen, please check your local requirements on vaccinations for travel to Peru. Back to Top 4) What airport do I fly into and out of? We will pick you up at the Lima International Airport (LIM) on your arrival day. You may arrive at any time on the arrival day and we will meet you at the airport accordingly. At the end of your adventure, we will transfer you back to the Lima International Airport (LIM). In order to enjoy the farewell lunch and festivities, your flight should not leave earlier than 7:00 p.m. on Day 8 or you may choose to depart the hotel anytime up until hotel check-out time on Day 9. Back to Top 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For Peru, transfers are included from the Lima International Airport (LIM) in Lima to the Casa Andina Private Collection Hotel on your arrival day. On your departure day, transfers are included from the Casa Andina Private Collection Hotel back to the Lima International Airport (LIM). Back to Top 6) Can I extend my vacation beyond the Adventures by Disney itinerary? Pre stays are available in Peru, please contact a Concierge Agent for further details. Back to Top 7) How will our group travel between destinations? You will travel round trip by a commercial airline between Lima and Cusco. Travel from Cusco to the Sacred Valley and other nearby sites will be by motor coach. Machu Picchu is reached by train and motor coach. Back to Top 8) What is the climate like? In Peru, the months of June-September (the South American winter) are referred to as "the dry season." The areas visited in this itinerary are generally clear and sunny. Although weather might vary, Peru generally has the following climate conditions: • Lima (sea level) • June - October average temperatures: Highs in the mid to high 60s, lows in the high 50s to low 60s. • Sacred Valley and Cusco (approximately 9,000' and 11,000' respectively) • June - October average temperatures: Highs in the mid 70s, lows in the high 30s to low 40s. • September and October: Occasional rain showers, averaging 7 days of rain per month. Back to Top 9) Should I be concerned about altitude? Most of this adventure takes place at altitudes ranging from 8,000 feet above sea level to 11,200 feet above sea level. Cusco is located at about 11,200 feet above sea level. Because the adventure starts in the lower Sacred Valley (9,200 ft) and Machu Picchu (8,000 ft), you have a chance to get slightly acclimated before you reach the higher elevation of Cusco. Altitude does affect some people. Individuals may initially experience some shortness of breath and heart pounding. Other symptoms include: headaches, loss of appetite, nausea and feeling weak and dizzy. Generally, the effects of altitude sickness are mitigated by drinking lots of water, resting periodically, avoiding alcohol and eating lightly. We strongly encourage you to consult with your physician to determine if this adventure is appropriate for you and whether prescription medications to prevent altitude sickness might benefit you. Back to Top 10) How strenuous are the activities? This is an active journey that includes walking through Inca ruins, on uneven surfaces, up and down irregular stairs and on cobblestone streets. Rafting on the Urubamba River (Class 2) is considered gentle. Bear in mind that most of the trip is at altitudes between 8,000 - 11,000 feet above sea level. The itinerary has been created purposely with the highest altitude (Cusco) towards the end of the adventure. While nearly all of the trip's featured activities are gentle if examined separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 11) What ages are appropriate for this adventure? While we welcome children ages 4 and up at the time of travel to discover the stories of the world with us, we recommend that children be at least 8 years old at the time of travel on our Sacred Valleys and Incan Cities trip. This is based on several factors, such as flight time and jet lag, time zone differences in the destination, duration of the vacation, high altitude at the destination, extended hours of daily activity programming, number of internal transports between experiences, potential for extreme temperatures in the summer months, and amount of physical activity (e.g., walking on uneven surfaces, up and down stairs, and cobblestone sidewalks) involved. Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your kids. Back to Top 12) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served buffet style. Some lunches and dinners are also served buffet style, while others offer a limited-choice menu. Dinners and lunches usually include fish, meat, and pasta or rice entrées, soup, vegetables, desserts and fruit, along with a chance to try Peruvian specialties. While the menus have been planned to give you a taste of typical Peruvian cuisine, they are always balanced with limited American fare. Given the nature of group travel, we regret that á la carte menu choices are not available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to offer you and your family a bit of time to enjoy meals amongst yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in towns or cities where you will have plenty of options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 13) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 14) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 15) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact your a Concierge Agent to discuss your needs. Peru has very limited accessibility. Back to Top 16) What is the language and currency of this destination? Language The primary language spoken in Peru is Spanish. You will also hear the indigenous language of Quechua spoken in the Cusco area. Your Adventure Guide can help you with any language issues. Currency The monetary currency in Peru is the Nuevo Sol, though many businesses accept American dollars. In cities, ATM machines are available to obtain cash in the local currency, and credit or debit cards are usually accepted. ATMs are scarce in the Sacred Valley, so guests should be sure to obtain some local currency upon arrival in Lima -- the airport has convenient exchange booths in the baggage claim area. On Day 2, you will not have an opportunity to visit an ATM in Lima as you will fly directly to Cusco in the morning. No ATMs are available in the Sacred Valley and ATMs/ banks are not available until Day 6 in Cusco. Back to Top 17) Are tips included? Adventures by Disney has pre-paid certain tips and gratuities for you such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. On Your Own Dining Gratuities: When eating at a restaurant, a gratuity is usually included in the bill. If you feel you have received exceptional service, you may leave an additional gratuity. Many choose to simply "round up.". Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure guide/Per Day - $6-$9 USD. For example: • For a 9-day adventure, the Adventure Guide gratuity per guest, per Adventure Guide: $54-$81 USD. • For a family of 4 for a 9-day adventure: $216-$324 USD per Adventure Guide. For 2 Guides, this is a total of: $432-$648 USD. Adventure Guides accept local currency, U.S. dollars, and travelers' checks. Back to Top 18) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top South Africa Vacation FAQ South Africa Family Vacation 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) Do I need vaccinations to travel to this country? 4) What airport do I fly into and out of? 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 6) Can I extend my vacation beyond the Adventures by Disney itinerary? 7) How will our group travel between destinations? 8) What is the climate like? 9) How strenuous are the activities? 10) What ages are appropriate for this adventure? 11) What types of meals are served on this Adventures by Disney Trip? 12) Is alcohol included with meals? 13) Can you accommodate special dietary needs? 14) Is this itinerary appropriate for travelers with special needs? 15) What is the language and currency of this destination? 16) Are tips included? 17) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? To book your vacation, please call your Travel Agent at 1-800-CRUISE-1. †If you are under 18 years of age, you must have your parent or guardian's permission to dial this number. The agents serving the toll-free number accept only domestic US flight reservations. Canadian consumers should book through their local travel agent. Back to Top 2) Do I need a passport, visa or other documents? If you are a U.S. citizen, you will need a valid passport to enter South Africa and return to the United States. If you do not have a valid passport, please visit our "Trip Tips" section to find out how to apply. U.S. passport holders traveling to the Republic of South Africa for 90 days or less for tourism or business purposes do not need visas. Your passport must be valid six months beyond your intended stay and must contain at least two blank (unstamped) visa pages each time entry into the country is sought in addition to the endorsement/amendment pages at the back of the passport. Please be advised that if you do not comply with this regulation, you run the risk of being forced to return to your previous destination at your expense. Also be sure to allow yourself sufficient time to have your application processed if you are applying for a new passport or renewing an expired passport. Refer to www.state.gov for further details. In addition, guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U. S. citizen, please check with the South African Embassy or Consulate at www.saembassy.org for information on documentation requirements. Passport Services You can apply for a passport through CIBT, Inc., a third party travel document company servicing the travel industry (not affiliated with the Walt Disney Company). Click here for more information or call CIBT at (800) 406-1523. Be sure to mention Adventures by Disney, account #55134, for special pricing options. PLEASE NOTE: ADDITIONAL CHARGES WILL APPLY FOR TELEPHONE CALLS made to access CIBT specialists. Back to Top 3) Do I need vaccinations to travel to this country? If you are coming from the U.S., you are advised to consult http://wwwn.cdc.gov/travel. Your doctor or health-care provider will determine what you will need, depending on factors such as your health and immunization history, areas of the country you will be visiting, and planned activities. If you are not a U.S. citizen, please check your local requirements for vaccinations for travel to South Africa. Back to Top 4) What airport do I fly into and out of? You will fly into Cape Town International Airport (CPT). International flights into Cape Town generally arrive midday if the flight is routed through a European gateway such as London or Frankfurt. Flights departing East Coast gateways such as Atlanta, Dulles or New York typically arrive in the evening hours in Cape Town. Some flights departing the USA may include a changeover in Johannesburg en route to Cape Town. Regardless of your flight's arrival time you will be met at the Cape Town airport and transferred to your hotel. On the final day of the adventure, an early afternoon flight will bring you from Hoedspruit to O.R. Tambo International Airport (JNB) in Johannesburg for your return flight home. To ensure a comfortable connection in Johannesburg, your evening flight should not be scheduled any time prior to 6PM. Back to Top 5) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For South Africa, transfers are included from the Cape Town International Airport (CPT) to the Cape Town hotel on your arrival day. On your departure day, you will be flown to the Johannesburg airport with a mid-afternoon arrival time that comfortably allows connections to departing evening international flights. Back to Top 6) Can I extend my vacation beyond the Adventures by Disney itinerary? Yes, you may stay in South Africa before or after our itinerary. Pre-night stays in the Cape Town hotel are available at special rates if booked through Adventures by Disney Travel Services, Inc. in conjunction with a land package and cannot be combined with any other offer. To extend your trip after our itinerary please contact a Concierge Agent for further information. Back to Top 7) How will our group travel between destinations? Travel from your hotels to sites in and near Cape Town and within the Garden Route region will be by motor coach to Knysna. You will then fly to Johannesburg on Day 7 of the trip and drive to Kapama. Back to Top 8) What is the climate like? Since South Africa is situated in the southern hemisphere, its seasons are the reverse of those in North America, with midwinter in June and July and midsummer in December and January. In general the country enjoys a sunny climate all year round. Cape Town and the southernmost part of the Western Cape have a mild, changeable winter— the time most rainfall occurs, and a warm to hot summer. The winters in the interior regions of the country, including the Kapama Game Reserve, are dry and warm, although sometimes chilly at night. Summers are hot with more frequent rain. Back to Top 9) How strenuous are the activities? This is an active trip with all activities being easy, and you may always choose to opt in or out as you wish. There are swimming pools at all three hotels, however none are heated. There may be up to two hours of casual walking during a full day of activity in Cape Town and along the Garden Route. There is a short, easy bike ride in the Winelands area on Day 4. Game viewing on Days 7-9 is enjoyed while riding in 4x4 vehicles. While nearly all of the trip's featured activities are gentle if enjoyed separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 10) What ages are appropriate for this adventure? We recommend that children be at least 8 years old at the time of travel on our Safari to South Africa trip. This is based on several factors, such as flight time and jet lag, time zone differences in the destination, duration of the vacation, extended hours of daily activity programming, number of internal transports between experiences, potential for extreme temperatures in the summer months, and amount of physical activity involved. Last but not least, the game viewing at Kapama for the final three days of the trip involves close encounters with large wild animals such as lions, leopards, buffalo, hippos and rhinoceroses. This requires a level of maturity to understand that sitting still and staying quiet is essential for fully enjoying this unique experience. Therefore, children should be a minimum of 6 years old for the game drives. Because each child is different, please call a Concierge Agent to discuss whether this is the right trip for your kids. Back to Top 11) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served each morning in buffet style and offers a variety of dishes. Dinners and lunches usually include fish, meat, and pasta or rice entrées; vegetables and salad; and desserts and fruit. Some included meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices may not always be available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to allow you and your family time to enjoy meals by yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in locations where you have many dining options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 12) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 13) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 14) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of, and solely responsible for, providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact a Concierge Agent to discuss your needs. Back to Top 15) What is the language and currency of this destination? There are 11 official languages, but English and Afrikaans are widely spoken. The unit of monetary currency is the South African rand. ATM machines are available in most places to obtain cash in the local currency, and credit or debit cards are widely accepted. However, cash, credit cards and debit cards are suggested to settle most accounts. Your Adventure Guides can help you with any currency issues or language barriers you may have. Back to Top 16) Are tips included? Adventures by Disney has pre-paid certain tips and gratuities for all included meals and activities such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. On Your Own Dining Gratuities: When eating at a restaurant, a gratuity is usually included in the bill. If you feel you have received exceptional service, you may leave an additional gratuity. Many choose to simply "round up." Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure Guide/Per Day - $6-$9 USD. For example: • For a 10-day adventure, the Adventure Guide gratuity per Guest, per Adventure Guide: $60-$90 USD. • For a family of 4 for a 10-day adventure: $240-$360 USD per Adventure Guide. For 2 Guides, this is a total of: $480-$720 USD. Adventure Guides accept local currency and U.S. dollars. Back to Top 17) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top Wyoming Vacation FAQ Wyoming Family Vacation 1) How do I book my Adventures by Disney vacation? 2) Do I need a passport, visa or other documents? 3) What airport do I fly into and out of? 4) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? 5) How will our group travel between destinations? 6) What is the climate like? 7) How strenuous are the activities? 8) What ages are appropriate for this adventure? 9) What types of meals are served on this Adventures by Disney Trip? 10) Is alcohol included with meals? 11) Can you accommodate special dietary needs? 12) Is this itinerary appropriate for travelers with special needs? 13) Are tips included? 14) What if Adventures by Disney cancels the adventure prior to departure? 1) How do I book my Adventures by Disney vacation? To book your vacation, please call your Travel Agent at 1-800-CRUISE-1. Back to Top 2) Do I need a passport, visa or other documents? U.S. Guests 18 and over are required to present valid and unexpired government-issued photo identification (i.e., driver's license or passport) for air travel, and it may be necessary to present identification at other times during the trip. In addition, Guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent. If you are not a U.S. citizen, please check with the U.S Department of State at www.state.gov/travelandbusiness for information on documentation requirements. Back to Top 3) What airport do I fly into and out of? ARRIVAL: On this itinerary, we will pick you up from Jackson Hole Airport (JAC) upon your arrival. Your flight should arrive no later than 4:00 p.m. DEPARTURE: On the final day of the itinerary, we will transfer you to Jackson Hole Airport (JAC). Your flight should leave no earlier than 12:00 p.m. Back to Top 4) Are transfers included if I arrive or depart from different locations or at different times from the itinerary? No. Transfers are only included from the specified arrival/departure airports and hotels. For the Quest for the West trip, transfers are included from the Jackson Hole Airport (JAC) to the Wort Hotel on your arrival day. On your departure day, transfers are available from Brooks Lake Lodge to the Jackson Hole Airport (JAC). Back to Top 5) How will our group travel between destinations? During the adventure, transportation is provided by a motor coach and a ferry for a lake crossing. Back to Top 6) What is the climate like? During the summer months of June through September, temperatures in the day average between 70 and 80 degrees Fahrenheit, and dip down to 40 degrees Fahrenheit at night. In the summer, the weather is generally sunny and clear, with the occasional rain shower. Back to Top 7) How strenuous are the activities? While this adventure is not considered strenuous, the adventure takes place at altitudes of approximately 6,300 feet to 9,500 feet. This adventure includes whitewater rafting (Classes I-III), horseback riding, and a hike in the Tetons National Park that consists of a steady uphill ascent with an approximate 500' elevation gain (and loss on the descent) on a surface of packed dirt with occasional loose stones and exposed tree roots. One may choose a shorter option on the same trail. Guests should feel comfortable spending time exploring the outdoors. While nearly all of the trip's featured activities are gentle if examined separately, the full range of activities requires a moderate amount of stamina in order to get the most of your vacation. Back to Top 8) What ages are appropriate for this adventure? While we welcome children ages 4 and up at the time of travel to discover the stories of the world with us, we recommend that children be at least 6 years old at the time of travel on our Quest for the West trip. This is based on several factors, such as high altitude at destination and amount of physical activity (e.g., rafting, hiking, horseback riding) involved. Because each child is different, call a Concierge Agent to discuss whether this is the right trip for your kids. Back to Top 9) What types of meals are served on this Adventures by Disney Trip? Typically, breakfast is served each morning in buffet style and offers a variety of dishes. Dinners and lunches usually include fish, meat, and pasta or rice entrées; vegetables and salad; and desserts and fruit. Some included meals on this trip are served buffet style while others offer a limited-choice menu. Given the nature of group travel, we regret that á la carte menu choices may not always be available. Children-friendly choices are available at all meals. Menu items are subject to change due to the availability and seasonality of foods. In order to allow you and your family time to enjoy meals by yourselves, there are a few meals that are not included in the itinerary. These meals have been planned in locations where you have many dining options available. If you have any questions or concerns about dining at any time during your vacation, your Adventure Guides will be happy to assist you. Back to Top 10) Is alcohol included with meals? Alcoholic beverages are typically not included with your scheduled meals. However, you may purchase them at your own expense. Back to Top 11) Can you accommodate special dietary needs? Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Concierge Agent in advance of your departure to advise us of your needs. Back to Top 12) Is this itinerary appropriate for travelers with special needs? Please note that this vacation includes activities that present certain challenges to Guests with special needs. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing assistance. Neither Adventures by Disney nor its suppliers may physically lift or assist Guests onto transportation vehicles. Contact a Concierge Agent to discuss your needs. Back to Top 13) Are tips included? Adventures by Disney has taken care of certain tips and gratuities for all included meals and activities such as tips for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for included meals. Adventure Guide Gratuities: Gratuities for your Adventures Guides are not included. If you feel that your Adventure Guides have provided excellent service, we suggest the following discretionary gratuity: Per Guest/Per Adventure Guide/Per Day - $6-$9 USD. For example: • For a 7-day adventure, the Adventure Guide gratuity per guest, per Adventure Guide: $42-$63 USD. • For a family of 4 for a 7-day adventure: $168-$252 USD per Adventure Guide. For 2 Guides, this is a total of: $336-$504 USD. Adventure Guides accept cash and travelers checks. Back to Top 14) What if Adventures by Disney cancels the adventure prior to departure? Adventures by Disney reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few Guests, or if the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and Vacation Protection Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. Back to Top

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